Line Maintenance Technical Supervisor

Location: New York, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Line Maintenance Technical Supervisor

Queens, NY (Fully onsite)

Position Summary

Thales is seeking a Line Maintenance Technical Supervisor to provide expert guidance, technical assistance, and on-wing support to internal line maintenance teams working on Thales In-Flight Entertainment and Connectivity (IFEC) systems. This role ensures system reliability, customer satisfaction, and compliance with aviation standards.

In this position, you will lead by example, performing advanced diagnostics and maintenance while actively mentoring Line Maintenance Technicians. You’ll support technical operations across Thales-maintained fleets, interface with cross-functional departments to troubleshoot issues before aircraft arrival and help prioritize tasks based on severity and customer impact. You’ll also work closely with Line Maintenance Supervisors to ensure 7-day coverage and help coordinate shift-level responsibilities, staffing, and technical support across stations as needed. Your leadership, communication skills, and technical expertise will play a key role in maintaining operational excellence and strengthening team performance at Thales-supported locations.

Key Areas of Responsibility

• Provide IFEC Maintenance and Troubleshooting expertise (remotely or onsite) to Thales Line Maintenance teams. Provide field support (including maintenance calls, customer support request, etc.) to help the timely dispatching of Aircraft with high level of IFEC system performances and customer satisfaction. Investigate critical in-service events (e.g. executive complaints, extended dark flights, etc.) and leads events to a resolution. Provide, back office, Maintenance recommendations for poor performing or chronic aircrafts.
• Identify systemic issues based on repetitive maintenance actions performed, feedback or reports from key stakeholders (including customer, cabin crew, line maintenance, engineering, etc.). Validate Technical Maintenance or Installation Data (MPD, AMM, SBs,). Utilize monitoring tools (ground tool, parser, on wing tool) to support Line Maintenance. Meet customer and Thales’s requirements to perform and sign for work on wing. Will have to consistently learn and train on new products, new functions and performance issues by working closely with applicable departments. Support Line Maintenance Supervisor Duties to help ensure 7 day per week Supervisory coverage. Manages and supervises all aspects of Line Maintenance and ensures all work is scheduled and performed in a safe and efficient manner.
• Supervises maintenance staff, which includes making employment decisions, reviewing employee performance, addressing escalated issues, generating assignments, and setting priorities. Performs, monitors, and reports daily operational activities to ensure Customer and Thales objectives are met, underperformance identified, and resolution plans executed. Establish and monitor staffing levels to meet regulatory and commercial requirements. Monitor human performance factors such as morale, fatigue, stress, depression and other factors affecting personnel. Work with HR, Management and other professional personnel to minimize the influx of such factors.
• Ensure Line Maintenance Station complies with Repair Station and Quality Control Manuals. The training program meets the regulatory requirements of local and applicable international regulatory agencies and company objectives. Ensure the General Maintenance Manual and Safety Management System is employed throughout the Line Maintenance Operation and Staff. Identify gaps in manuals and work with Safety & Quality Department personnel to resolve issues. Liaison with other departments and work as teams to plan future maintenance activities to include forecasting labor requirements, identifying specialized training, tooling, certifications, and materials.
• Represents Line Maintenance to identify and address material obsolescence issues with other functional departments such as Quality, Pro