Retail Operations Associate Team Lead II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Retail Operations Associate Team Lead II plays a pivotal role in keeping Allstate's retail environment running smoothly, efficiently, and safely. This position combines technical facility management with hands-on operational leadership. From supporting facility planning and budgeting to overseeing maintenance, emergency response, and regulatory compliance, this role ensures our stores stay operational and our teams stay supported.

Beyond operational excellence, this role also champions people leadership by coaching, training, and guiding Retail Operations team members to perform at their best.

Key Responsibilities

• Lead & Elevate Retail Operations Requests: Oversee and escalate operational requests within the team to consistently meet and exceed performance expectations.

• Drive Operational Efficiency: Identify, analyze, and implement process improvements that enhance Retail Operations workflows and support strategic departmental goals.

• Data-Driven Decision Making: Review and interpret both statistical and non-statistical data to improve operations and inform leadership decisions.

• Collaborate & Communicate: Participate in meetings to share insights, gather updates, and support implementation of new programs, initiatives, and procedures.

• Ensure Regulatory Readiness: Prepare and submit detailed documentation for OSHA- and Department of Labor–related incidents, complaints, or inquiries.

• Support Safety & Emergency Response: Coordinate security system repairs, manage after-hours emergencies, respond to daily safety issues, and assist in developing evacuation and business continuity plans.

• Represent Leadership: Serve as a key representative of management in Retail Facilities meetings, embodying operational expertise and professional presence.

• Execute Special Projects: Lead and support unique projects that advance the goals of Retail Operations.

• Contribute to Construction & Renovation Planning: Participate in technical discussions regarding new store builds and remodels, ensuring strong alignment with operational standards.

• Oversee Critical Mechanical Systems: Provide oversight for electrical, plumbing, HVAC, UPS, furniture, and related maintenance operations across retail locations.

• AI Tool Experience: Technical Aptitude for learning AI tools (preferred)

• MS Excel: Experience utilizing Microsoft Excel for building and maintaining reports (preferred)

Experience

• 2 or more years of experience (Preferred)

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Skills

Analytical Thinking, Business Continuity, Documentation, Facility Management, HVAC Systems, Leadership, Operational Efficiency, Training, Training and Development

Compensation

Compensation offered for this role is 50,700.00 - 89,062.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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