Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Regional Client Service Director within PNC's Private Bank organization, you will be based in Pittsburgh, PA; Philadelphia, PA; New Jersey; Baltimore, MD; or Washington D.C. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

The Regional Client Service Director leads the strategic execution of market development, growth, and operations for the PNC Private Bank Client Service organization. This is a key strategic and operational leadership role working in partnership with Private Bank sales and functional senior leaders to improve synergy across the organization to promote, establish, and maintain operational efficiency.

As part of a national client service organization, the Senior Client Manager works in collaboration with peer leaders to ensure consistency across the organization. You are responsible to lead and manage people, ensure operations run smoothly, and aid in the prevention of client attrition through service excellence to grow the business. You should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills.

Job Description

• Directs and manages all sales, service and execution support for new and ongoing client relationships and leads staff to achieve relevant KPI's and requirements.
• Monitors and oversees all activities involved with support of sales, service and execution. Recommends and implements improvements and connects strategy to business outcomes to drive desired client experience. Provides reports on performance to leadership.
• Participates in establishing and ensuring compliance with internal policies and procedures. Manages client exceptions and highest level escalations.
• Manages and maintains relationships with internal/external service partners.
• Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required