Legal Operations Analyst

As a Legal Operations Analyst supporting the Legal, Labor, and Government Affairs Teams, you'll conduct analysis, manage initiatives, and solve business challenges that support informed decision-making across the department. Working at the intersection of administrative operations and strategic consulting, you'll help implement solutions, improve processes, ensure alignment with departmental standards, and serve as a key resource for communication and coordination. This role helps drive efficiency, consistency, and value by ensuring stakeholders have the information, tools, and support needed to achieve their business objectives.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 
 

Responsibilities

• Supports execution by bringing structure, coordination, and momentum to workstreams, ensuring priorities remain organized and on track

• Assist with the legal operations technology strategy, from the RFP stage through implementation and maintenance with cross-functional stakeholders including the Legal Department, Technology, and Finance

• Supports organizational health efforts by gathering and analyzing employee feedback, engagement data, and operational indicators; identifies trends and contributes to insights that inform team effectiveness and improvement actions

• Assist in maintaining data quality for reporting and dashboards through accurate data entry, validation, and ongoing monitoring of data integrity

• Support Department initiatives, including the implementation and adoption of legal technology tools, agreements, processes and guidelines to increase efficiency

• Assist with training for new processes and tools by supporting material development, session coordination, and user readiness to enable successful adoption

• Onboard new law firms to E-Billing platforms; for existing vendors, respond to matter specific questions raised by internal contacts and law firm/vendor stakeholders, including working with Legal and Finance to resolve payment issues.

• Support efforts for knowledge management and training for current employees and new hires for internal processes, vendor relationships, and legal technology tools, including through regular communication and training sessions among the Department

• Support expense management efforts, conduct expense reviews, and report on costs, savings, and spotting billing trends

Knowledge, Skills & Abilities

• Skilled in verbal and written communication, including organizing and presenting information clearly for reports, presentations, and stakeholder updates

• Skilled in developing effective working relationships with business partners and stakeholders to support collaboration and information sharing.

• Ability to demonstrate organization, a sense of urgency, and work well under time constraints

• Ability to exercise good judgment in handling, researching, and resolving complex compliance issues while keeping all information confidential

• Ability to function effectively, proactively and efficiently in a fast-paced and dynamic environment

• Skilled in MSWord, PowerPoint and other information-oriented computer applications to build business presentations and materials

Education

• Required: High School Diploma or GED

Experience

• Intermediate level experience, fully functioning broad knowledge in:

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