Customer Success Manager (Dutch speaking)

Your Title: Customer Success Manager (Dutch speaking)
Job Location: Netherlands - Bodegraven (hybrid)
Our Department: Construction Enterprise Solutions, Customer Success

Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realises value from their investment and grows with you? The Customer Success department’s mission is to build, retain and grow our customers.  We do this as a liaison for our valued customers to ensure they are set up for success. 

We are hiring a Customer Success Manager for Trimble’s Construction sector in the Netherlands. In addition to the English language skills you have fluent Dutch language skills. We are searching for a creative CSM who is proactive, highly driven, and experienced in Customer Success. Come join us!

As a Customer Success Manager you will focus on guiding customers through the complete customer life cycle while also empowering the success of your assigned portfolio of customers, with the goal of retaining and growing customers by ensuring a high level of customer engagement and satisfaction. You will be expected to properly convey value propositions, be the permanent point of contact and internal champion for the customer across all Trimble Construction software product lines, and drive adoption and utilisation of their solutions.

What You Will Do

• Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful
• For customer onboarding, own the initial stages of a customer’s post-sale journey with Trimble Construction One, ensuring a comprehensive and efficient onboarding experience for our customers. Must execute strategies for new customer onboarding, ensuring a smooth transition from initial signature to active product adoption.
• Leverage your expertise in customer success and project management to collaborate with cross-functional teams to deliver outstanding onboarding experiences
• Develop and demonstrate a strong working knowledge of Trimble’s Construction solutions and communicate the value of our products to our customers
• For account ownership over your portfolio, you will build and document deep understanding of your customers and their business needs, goals, and challenges
• Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning
• Own and maintain account success plans in collaboration with customer, including product utilisation / rollout strategy
• Execute proactive customer reviews to assess overall customer health, system utilisation, current goals, value opportunities, and customer churn threats
• Grow and expand customer product adoption and revenue
• Identify risk as well as growth/expansion opportunities for the Account Sales Rep to pursue
• Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors
• Handle incoming reactive Customer Success situations across the customer base

What Skills & Experience You Should Bring

• A couple of years of Customer Success or account management experience in a SaaS company - ideally in construction technologies or related applications
• Ability to employ active listening to understand root cause of issues and how to identify solutions that meet the customer's needs
• Experience in developing strategies and success plans on assigned accounts to fully realise value of technology solutions
• Ability to build positive trusted relationships with decision makers, executive sponsors and end users, with a genuine curiosity in the customer’s business 
• Excellent communication and presentation skills (both written and verbal)
• Goal and results-oriented, optimistic, highly organised and self-directed with proven ability to manage and prioritise multiple tasks in a fast-paced environment
• Fluent English and Dutch language skills

What Skills & Experience You Could Bring

• Proficiency in Salesforce and G-Suite 
• Knowledge of Gainsight
• Any other European language skills 

About Your Location
The location of this role will be in the Netherlands - Bodegraven. We wish you to be able to adopt our hybrid way of working (regular office attendance 2 to 3 times a week).

Join our team! With us you will work in a diverse, inspiring and innovative high-tech environment with other highly talented experts. When you join Trimble you are not only joining a company, you become part of a global and a multicultural family. Respecting and valuing our differences, and connecting to local culture an