Check & Claims Disputes Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a highly motivated Check & Claims Disputes Specialist. In this role, you will be responsible for responsible for case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity. Other activity may include processing, issuing provisional/final credit, reversing fees and interest, sending customer facing communications, and/or recovering funds through merchants and other financial institutions. Primary scope may include credit/debit/pre-paid card, digital, ACH, or checking transactions. An ideal candidate will be willing to grow, take initiative, time management, strong communication, analytical and problem solving skills.

• Handles claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure.

• Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead).

• Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.

• Ensures compliance with federal regulations and network rules.

We are seeking candidates within Tempe, AZ and Saint Paul, MN only.

Basic Qualifications

• High school diploma or equivalent

• Typically two or more years of related work experience

• Advance knowledge of credit/debit/pre-paid card, digital, ACH, or checking transactions.

• Well-developed research and analytical abilities.

• Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools.

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.

• Ability to follow defined procedures, policies and precedents.

• Ability to identify and resolve/escalate moderate problems with minimal guidance.

• Must be able to perform assigned work in a deadline sensitive environment.

• Competent clerical skills and strong attention to detail is necessary for all roles.

Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calenda