Community Day Services Supervisor

ABOUT VISTA CARE

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives.

JOB SUMMARY

The Community Day Services Supervisor is a mid-level role responsible for the leadership and operations of Community Day Services (CDS) in their assigned area. This position is responsible for the delivery of all CDS services including operation of a sub-minimum workshop. The CDS Supervisor ensures that Vista Care staff provide the highest quality care, keeping individuals supported in their hearts and actions always. This role works closely and collaboratively with on-site leadership, area/division leadership, and other operations leaders to oversee operational excellence, and drive execution of care and service in accordance with Vista Care’s mission, vision, and values as well as in line with all regulatory standards. The Community Day Services Supervisor is required to complete Qualified Intellectual Disabilities Professional (QIDP) training and maintain appropriate certification throughout their time in the position.

JOB TYPE: Full-time
LOCATION: Lincoln, IL

RESPONSIBILITIES:

• • Provides supervision and management for team members ensuring the highest levels of quality care and support are provided in alignment with Vista Care Values.
  • Provides oversight, orientation for new hires and ongoing training, performance management and reviews, holding team members accountable to policies, procedures, and regulatory expectations in their assigned role and location.
  • Assures the physical environment of the day services is clean, safe, and maintained including the furnishings and equipment, overall housekeeping and the building grounds in partnership with the Vista Care Maintenance team and other operational leaders.
  • Provides and oversees complete and accurate documentation per protocols to meet local, state, and company requirements.
  • Actively participates in activities regarding quality and performance improvement in partnership with quality and operational leaders.
  • Provides recommendations to leadership for operational improvements, actively problem solves, makes decisions and recommendations for resolution based on Vista Care Mission, Vision, and Values, and all licensing agreements.
  • Actively participates and leads employee engagement and retention activities and monitors associated performance metrics.
  • Leads and develops all direct reports as well as participating in the development of direct care staff including the completion of annual performance reviews, provides regular routine coaching, evaluations, mentoring, corrective action, approval of time etc.
  • Ensures all staff act in accordance with Vista Care Values
  • Supports an environment of inclusiveness, including promoting a positive and welcoming environment for all individuals supported, staff, and guardians throughout the organization.
  • Provides oversight to Interdisciplinary Service Plans (ISPs) for individuals including development, implementation and ongoing monitoring.
  • Participants in the assessment and transition of referrals to CDS programming
  • Develops and maintains an effective communication relationship with other Supervisors, QIDPs, Direct Support Professionals, and Individuals including interdisciplinary care teams, providers, and family members.
  • Responsible for guiding and supporting staff, addressing questions, and implementing and/or overseeing new company policies and procedures in their area of responsibility.
  • Initiates and maintains professional and timely communications with individuals supported, family, support members and guardians as required.
  • Responds to any emergency in a timely manner, providing guidance, assistance and support. Reports all emergencies and other matters of significance to the appropriate members of leadership including but not limited to their Area Residential Director.
  • Participates in surveys by authorized government agencies and internal teams, and where required, participates in the development and implementation of corrective action plans which may include but are not limited to BALC, BQM, HBS review, Ligas review, OIG, and ISSA visits, etc.
  • Provides QIDP leadership and support to assigned areas
  • Ensures employee and individual rights are adhered to including the right to complain without fear of retribution.
  • Performs other duties as assigned by Vista Care