Field Service Engineer I (Mobile, AL, New Orleans, LA)

Working Location: Alabama, Mobile 

Workplace Flexibility: Field

 

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose: 

 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

 

Learn more about Life at Olympus.

 

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

 

 

Job Description

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under the supervision of the Manager and Senior FSE Trainer, the FSE will service and provide expert-level technical support to assigned equipment. This territory includes New Orleans, LA, the Gulf Coast, and Pensacola, FL. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.

Job Duties

• Establish and maintain a high level of customer satisfaction with assigned products, support, and service.
• Respond to customer inquiries and maintain a good customer service reputation by complying with all regulatory requirements and all aspects of the company quality system.
• Train customers on the basic operation and use of assigned products.
• Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
• Perform new equipment installations, upgrades, post-installation testing, troubleshooting, and all other aspects of technical support for all assigned products.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
• Maintain open communication with territory Sales Representatives.
• Provide support at conventions, trade shows, and customer trials.
• Establish, develop, and maintain field contact with key customers, clinicians, researchers, and other decision-makers in assigned accounts, including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.

Job Qualifications

Required:

• Associate degree in electronics, computer science, or a related technical discipline, or a minimum of 4 years of equivalent experience with medical devices or military technical experience.
• Minimum one to three years as a Field Service Engineer, or equivalent experience
• Valid Driver’s License required.
• Ability to travel overnight (25%)
• Ability to work flexible hours as required including weekends.
• Strong customer service skills.
• Solid working knowledge of electronics, personal computer hardware and software
• Proven ability to work under pressure.

 

Preferred:

• Bachelor’s degree preferred.
• Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable.
• Experience working with and troubleshooting video display and video routing systems is desirable.
• Experience working with and troubleshooting electromechanical / microprocessor-based products
• CompTIA Net+ or CompTIA A+ or other similar industry recognized certificati