Overnight Access Services Assistant (time-limited) - Library Assistant 3

Classification Title: Library Assistant 3 Classification Minimum Requirements:

High School diploma or equivalent and three years of library, or relevant experience; or an Associate’s degree and one year of relevant experience; or any equivalent combination of experience, training and/or education.

Job Description:

PLEASE NOTE:    This is a time-limited position with an anticipated duration of December 19, 2025 through May 1, 2026. The position may be extended depending on funding. Regular work hours for Spring semester are Sunday night through Friday morning, 11:30pm-8:30am; this schedule is changed during intersession, holidays, and other times when there are reduced hours and library closures

JOB SUMMARY

As a member of the Marston Science Library Access Services Unit, this position performs a variety of public service, supervisory, technical, and security roles in support of the Smathers Libraries 24-hour program and the Marston Science Library branch. Oversees access services responsibilities and the service desk and supervises student assistants during the overnight hours. Assists patrons in the use of library services, circulating tools and technology, and with computer-related problems. Directs shift change with the morning and evening staff members and with security assistants. Expectation of employment through completion of Spring 2026 semester; renewal contingent upon funding.

RESPONSIBILITIES

MSL Service Desk - Circulation Supervision

• Communicates effectively with and provides a high level of customer service to a diverse group of patrons.
• Supervises and trains overnight OPS and student staff.
• Arranges coverage during student absences.
• Provides training and guidance on overnight projects to OPS and student employees.
• Provides courteous assistance with a variety of research tools.
• Provides tactful and timely assistance with patron inquiries by telephone, email, and verbal interaction.
• Possesses a working knowledge of library policies and procedures and be able to assist patrons in all circulation functions.
• Assists library patrons with checking items out, loan returns, recall and hold requests, and course reserve items.
• Supervise OPS staff during assigned desk shifts, including training, coaching, and communication of policies.
• Answers or refers reference questions in person or by telephone.
• Creates temporary guest accounts.
• Answers or refers Interlibrary Loan questions.
• Consults and advises patrons with questions about the Ares course reserve process.
• Answers directional, circulation, and basic reference questions, referring when necessary.
• Assists patrons with printers/scanners and other technology within the library as appropriate.
• Consults with patrons regarding technology-related questions associated with circulating technology and tools.
• Serves as point person for responding to patron emergency situations.
• Provides service with any other appropriate circulation related function or building security issue. Responsible for the service desk and building during assigned desks shifts. Communicates necessary building information/issues that arise during assigned shifts to supervisor and/or other MSL staff and reports immediate building issues to work management.
• Monitors exit gate alarms as patrons enter/exit the building.
• Provides service desk backup support when other staff members are absent.

 Marston Science Library Overnight Operations

• Leads nighttime projects and workflow at Marston Science Library.
• Monitors building security for patrons and staff, consulting closely with the other team members; serves as primary contact for security issues.
• Makes periodic trips to monitor building and security issues for patrons and staff.
• Gathers and organizes library materials each night and ensures that the library facilities are in good working condition. Prepares public and work areas for the morning shift.
• Monitors service desk supplies and forms, requests or replaces items when needed.
• Coordinates shift change events. Collects pertinent information concerning overnight services, usage, and project progress.
• Assists in recording and tracking library service issues and trends.
• Reads work email consistently to stay informed of new workflows and potential issues to keep level of service consistent across day and night shifts.

Building Operations & Information Technology

• Assists with operation and maintenance of public workstations, scanners and printers.
• Documents and responds to problems by submitting online service requests via online