Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

July 1, 2024

Shift:

Job Description Summary:

The Director, Customer Solutions will serve as the customer facing supply chain subject matter expert for key retailers supporting all routes to consumer, including DSD, e-commerce, and Warehouse.

As part of the NAOU Supply Chain & Customer Operations Team, this position will collaborate with NAOU Supply Chain, Finance, Retail Teams & Bottlers to develop and execute joint Customer and Coca-Cola initiatives that drive revenue, improve efficiencies, and meet customer expectations of the Coca-Cola Commitment and Annual Business Plans.

Primary responsibilities:

• Champion system wide competitively advantaged capabilities for national customers (Bottler wiring and engagement, constrained packages, system sales and operations planning, Go-To-Market Strategies) that meet customer and bottler needs.
• Generate customer and system value via revenue enhancement and efficiency initiatives (e.g. Computer-Generated Ordering, EDI initiatives, Check-in efficiencies, night deliveries)
• Ensure On-Shelf Availability (OSA) resulting in increased system revenue, retail sales dollars, & an enhanced shopper experience
• Engage customers in operational process improvement initiatives that deliver mutual efficiencies and volume/revenue.
• Develop enabling strategies to support Collaborative Business Planning (CBP) goals.
• Drive customer satisfaction and service by stewarding an improved System Service Performance in support of the Coca-Cola commitment and Annual Business Plans (e.g. Warehouse RTM Order Weight, OTD On Time Delivery & Cost to Serve initiatives, DSD Bottler Delivered and ARTM initiatives.
• Facilitate and monitor the Customer Service and Supply Chain portions of the Customer Service Improvement Plan (CSIP) process in support of the customer teams.
• Steward value creation and build collaborative relationships with appropriate stakeholders at the Bottler, Customer and NAOU Functional Teams.
• Identify and address systemic service issues through collaboration with Bottlers, North America Operating Unit and Customers.
• Implement electronic order-to-cash capabilities and supporting business processes (e.g., CAO, EDI invoicing, payments) to streamline transactions.

Stewardship Responsibilities:

External:

• Coordinate and lead multiple weekly customer meetings ensuring top performance and addressing concerns on a regular basis.

Internal:

• Extend consistent weekly/monthly stewardship of customer supply chain management with a focus on enhancing capability building initiatives, reviewing, and formulating effective action plans for NAOU system performance, and removing any existing barriers that obstruct progress.
• Collaborate with broader Bottler teams (CCT) and OWT for continuous improvement initiatives, while aligning on the challenges at hand and devising effective solutions.
• Manage weekly and monthly account team meetings to support all three banners, fostering strong communication and synergistic efforts across all units.

QUALIFICATIONS

Education

Minimum Required: Bachelor’s degree or equivalent.

Preferred Level: MBA or equivalent

Experience

Prior experience in combination of customer facing roles, sales operations, supply chain and bottler relationship management. Demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations.

Minimum Required:  5 years.

Preferred Level: 7+ years

Specialized Technical Skills

Supply chain metrics, lean / CI, Six-Sigma, process improvement, Collaborative Business Planning, Collaborating for Value, negotiation, project management, portfolio management, beverage industry with strong exposure to warehouse delivery and DSD.

Minimum Required:  3 years.

Preferred Level:  5+ years

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

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