Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The VP, Delinquency Management is responsible for overseeing the first party collections strategy across the organization. This role focuses on ensuring compliance with regulatory requirements, driving innovative strategies for delinquency management, optimizing operational efficiencies, enhancing performance, and evaluating financial impacts. The VP will lead a team of collections professionals, collaborate with inter-departmental leaders, and play a critical role in enhancing client experience while minimizing financial risk.

The incumbent will participate in the creation and execution of long-term strategic business plans at the business unit level, communicate with Senior Management regarding issues, performance, financial impacts, and service level performance, and ensure quality service and positive relationships between Velera and non-member owner clients.

Day in the Life:

• Provide executive leadership and accountability to all facets of Velera Delinquency Management and all delinquency management functions within Velera including operations, service, compliance, and financial performance.

• Create, implement and execute the long-term strategic business plan for the first party collection area, which includes extended services for bankruptcy and repossession management and credit disputes processing.

• Provide strategic leadership and guidance to assigned leaders and teams, ensuring compliance with company policies and procedures, while interfacing with credit unions, cardholders, personnel, and vendors/partners.

• Provide communication and consulting to senior leadership, member-owner and non-member owner financial institutions and other stakeholders regarding issues, performance, financial impacts and overall delinquency management operations.

• Create operational business plan, and manage budget preparation and adherence to final budget as it relates to assigned areas; Manage expense plans, with full accountability for operating expenses and business plan; oversee monthly billing to ensure timely completion, and validate accuracy.

• Assess and analyze Key Performance Indicator (KPI) reports and delinquency trends to enhance department operations through analytics, process improvements, and automation, aiming for greater collection effectiveness and employee productivity. Ensure appropriate technology supports these operations and strategies.

• Influence company planning and policy through participation in strategic planning sessions and committee assignments.

• Stay current with regulatory changes and economic trends in the industry, ensuring compliance with company policies, federal and state laws, and regulations such as FDCPA, FCRA, HIPAA, and TCPA. Manage adherence to all department procedures, production and quality requirements, and the operations risk policy.

• Attend regulatory and technical forums, stay abreast of all current and pending legislation, and network with processors, card associations, technology partners, and members of the banking, credit card, and broader lending industry. Ensure comprehensive collection knowledge and compliance across all types of loans.

• Perform other duties as assigned.

Qualifications:

• Fifteen (15) years experience or relevant experience in the financial services industry leading and changing business and operational functions with extensive collections background required.

• Experience with financial analysis, risk management, and in-depth knowledge of relevant industry regulations and compliance requirements.

• Demonstrated experience in providing solutions for complex financial initiatives

• Proven engagement with executive leadership to deliver meaningful organizational and process change.

• Experience working with cross-functional teams and stakeholders, with the ability to influence and negotiate effectively at all levels of the organization.

Education:

• Bachelor’s Degree, preferably in Business Administration or combination of education and/or experience required. 

Physical Demands:

• While performing the duties of this Job, the em