Manager, Product Management - Workforce & Intelligent Routing Data Product Manager

Manager, Product Management - Workforce & Intelligent Routing Data Product Manager

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

The Workforce & Intelligent Routing platform is the central engine that powers how our enterprise connects customers with the right expertise at the exact right moment. We aren't just moving tickets; we are building the intelligent data backbone that optimizes our most valuable resource: our people. This team sits at the intersection of human capital and machine intelligence, creating the data products that dictate the efficiency and experience of our entire global workforce.

The ideal candidate is someone who:

• Is a Strategic Architect, not a Order-Taker: You are excited by the "blank page" and ready to define the approach and long-term strategy for how workforce data is consumed across the entire organization.

• Is an Enterprise Influence Rockstar: You thrive on building bridges. You’ll partner with Card Data, Enterprise Data, and Technology teams to ensure our data products aren't just silos, but foundational assets for the whole company.

• Is a Human-Centered Data Evangelist: You understand that behind every data point is a human agent or a customer. You build data products that don't just "exist," but actively solve complex problems for diverse user groups.

• Is a Technical Translator: You can go deep with data engineers on publishing patterns and ecosystem architecture, then pivot to lead high-level strategic sessions with executive stakeholders.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

 

OR

• Bachelor's degree in any field and 3 years of Product Management experience 

 

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $149,800 - $171,000 for Manager, Product Management

 

McLean, VA: $164,800 - $188,100 for Manager, Product Management

 

New York, NY: $179,700 - $205,100 for Manager, Product Management

 

Richmond, VA: $149,800 - $171,000 for Manager, Product M