Hospital Pharmacy Formulary and Data Analytics Technician

What Clinical Specialty contributes to Cardinal Health
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.

Clinical Specialty is responsible for providing quality, timely, granular and actionable data for selected operational and clinical metrics, as well as tracking and identifying trends for healthcare data and providing benchmark comparisons for healthcare providers.

Job Summary

The Pharmacy Formulary and Data Analytics Technician must demonstrate the skills necessary for maintaining accurate data within pharmacy management software and client hospital pharmacy information systems. The successful candidate will possess knowledge of pharmacy, basic formulary management, and drug terminology, and be able to identify similar drugs based on classification, dose form and strength. This technician will be responsible for onboarding new hospital pharmacy data and establishing its formulary management, while still maintaining monthly data and formulary management for current pharmacies, so prioritization and the ability to manage several tasks at a time are essential. This technician will have frequent interactions with pharmacy staff and client IT support, both internal to Cardinal Health and external with hospitals and vendors. Excellent verbal and written skills, quality and timely deliverables, working effectively and efficiently with multi-disciplinary teams, and great attention to detail are all necessary to maintain our high standards for customer service. 

Responsibilities

• Makes sound, timely decisions by considering multiple sources of information and seeking out relevant information that may not be within own knowledge base.

• Adheres to Cardinal Health's high ethical standards and code of conduct.

• Seeks out projects and tasks that will broaden experiences/skill set and support identified critical organization capabilities.

• Incorporates Cardinal Health’s values/goals into daily tasks.

• Sets meaningful personal goals, with assistance, that support work team goals.

• Builds the confidence and respect of others, in everyday work, through a positive and energizing style.

• Demonstrates an understanding of the difference between efforts and the achievement of high quality results to meet work goals.

• Demonstrates awareness of costs related to own work.

• Demonstrates understanding of the relationship between work processes and the business in own area.

• Demonstrates understanding of the key business drivers and the competition.

• Responds to internal and external customer needs in a timely and efficient manner.

• Meets or exceeds customer expectations, seeking guidance on issues outside own area.

• Identifies the root cause of problems and solves them by applying standard procedures.

• Incorporates new and innovative work processes and ideas into daily tasks, when appropriate, striving to support operational excellence efforts.

• Works effectively and productively with others to achieve team goals and add value, demonstrating respect and appreciation for the diversity of others.

• Expresses concepts clearly and logically, verbally and in writing, to keep co-workers informed; listens effectively.

• Work with the business unit team including informatics pharmacist, purchase and inventory manager, market directors, clinical manager and director, and account manager, as well as frontline buyers and pharmacy managers to onboard and maintain the formulary of their pharmacy information systems.

• Data entry of drug purchases and relevant statistics into Cardinal Health’s pharmacy management software.

• Review purchase files for completeness and accuracy; format as needed for entry.

• Work with external client IT to set up and maintain pharmacy data feeds and/or obtain pharmacy-related data files.

• Provide data quality assurance reviews and troubleshoot issues as necessary.

• Setup new user software access, conduct software training, and provide user reports when requested.

• Assist the business unit team with daily tasks and ad hoc as requested.

• Provide excellent customer service to all customers and team members supported.

• Prioritize tasks to maintain the balance between onboarding and monthly maintenance.

• Other duties as assigned.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred.

• Certified Pharmacy Technician strongly preferred.