Sr. Mgr, Crisis Mgmt and Intel

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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Senior Manager, Emergency Response & Intelligence

Position Overview

The Senior Manager, Crisis Management & Intelligence holds a leadership role within the Global Crisis Management (GCR) team within Enterprise Management Resources (EMR) and acts as a vital element eBay's resilience program. This role leads eBay’s global Crisis Management and Intelligence efforts to maintain enterprise resilience, operational continuity, and proactive risk control throughout eBay’s international presence.

Reporting within EMR, this leader coordinates two integrated teams:

• Crisis Management
• Global Intelligence

The role ensures alignment between crisis response frameworks, global intelligence analysis, and enterprise risk reporting. It also supports corporate strategy and M&A activity through structured intelligence assessments.

This position plays a meaningful role in strengthening enterprise preparedness, improving situational awareness, and safeguarding eBay’s people, locations, reputation, and operations worldwide.

Key Responsibilities

Enterprise Crisis Leadership (Global Crisis Support)

• Lead eBay’s enterprise Crisis Management framework under EMR governance.
• Act as a key leader within Global Crisis Resources, managing cross-functional response to high-impact global incidents.
• Coordinate crisis activation protocols, executive briefings, and global response coordination.
• Partner with GSOC and Global Security Operations to ensure seamless handling of enterprise issues and site-level incident management.
• Conduct executive scenario planning, tabletop exercises, and after-action reviews.
• Continuously improve enterprise crisis playbooks and global response standards.

Global Intelligence Oversight

Lead and integrate the following intelligence functions within EMR:

Strategic Intelligence

• Deliver forward-looking geopolitical and macro risk analysis impacting enterprise operations.
• Provide executive-level risk briefings to support long-term decision making.

Travel Intelligence

• Coordinate global travel risk assessments and duty-of-care advisories.
• Monitor emerging threats affecting employee mobility.

Event Intelligence

• Conduct pre-event threat assessments for corporate events and executive engagements.
• Coordinate intelligence support with regional security partners.

Security Intelligence – Global Locations

• Guide the creation of site-level security intelligence evaluations throughout eBay’s worldwide offices and operational centers.
• Monitor geopolitical, civil unrest, crime, regulatory, and insider threat risks affecting eBay locations.
• Provide recurring site risk posture updates to EMR and senior leadership.
• Collaborate with Global Security Operations, Facilities, and EH&S to ensure intelligence guides physical security posture and resource planning.
• Support GSOC in analyzing blocking issues and reporting trends.

Enterprise Risk Dashboard & Business Intelligence

• Build and coordinate enterprise risk dashboards integrating data from across EMR into a single pain of glass on potential site specific risks.

M&A Risk Due Diligence

• Provide intelligence and security risk assessments during M&A due diligence.
• Evaluate geographic, regulatory, operational, and reputational risks of target entities.

Team Leadership & Enterprise Partnership

• Lead and cultivate high-performing Crisis Management and Intelligence teams within EMR.
• Establish clear operating rhythms, accountability structures, and development pathways.
• Partner across: GSOC, Security Operations, Investigations, EH&S and all EMR partners, People Team, Corporate Development, Legal

Qualifications

• 10+ years of experience in crisis management, intelligence, enterprise risk, or global security.