Veterinary Client Services Representative

Department: Receptionists

Employment Type: Part Time

Location: Hickory, North Carolina

Description

Carolina Animal Specialty & Emergency (CASE) is seeking a compassionate and dedicated Customer Service Representative (CSR) to join our dynamic and rapidly growing specialty and emergency practice. CASE is a multi-specialty hospital staffed with experts in internal medicine, surgery, and 24-hour emergency and critical care. Supported by a dedicated team of technicians, assistants, and client service representatives, we’re committed to delivering unparalleled care to pets and their families.

Some of the responsibilities you will own in this role:

• Greet patients and clients warmly and professionally.
• Anticipate and fulfill client needs to ensure satisfaction.
• Answer phone calls promptly, take detailed messages, and provide accurate information.
• Resolve client concerns via phone, email, and in-person with poise and professionalism.
• Verify and update client account and patient information.
• Multitask efficiently in a fast-paced environment.
• Support veterinary staff by facilitating communication and workflow.

Preferred Qualifications

• Education: High school diploma or GED required.
• Experience: 
  • Previous experience in the veterinary field required.
  • Strong written, verbal, and interpersonal communication skills.
  • Must maintain professionalism, especially in high-stress situations.
  • Ability to sit, stand, and walk for prolonged periods.
  • Comfortable lifting up to 50 lbs when necessary.
  • Availability for rotating shifts, including evenings, weekends, and holidays.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development