Remote Clinical Applications Specialist - MRI

Job Title

Remote Clinical Applications Specialist - MRI

Job Description

As a Remote Clinical Applications Specialist, you’ll deliver critical remote clinical support and compassionate service to Philips MRI customers, applying your advanced clinical product knowledge across challenging situations to transform lives and drive the future of healthcare technology.

Your role:

• Provide expert telephone and remote support (multitasking between multiple software programs) for clinical applications, guiding both internal and external customers through troubleshooting and resolution steps for the Philips MRI product line.  Offer clinical problem-solving, solutions training, and education as needed to maximize system performance.
• Deliver exceptional remote customer service by setting clear expectations, adhering to entitlements, and meeting commitments to resolve clinical application issues for MRI equipment.  Understand the customer’s clinical environment to deliver a caring and consistent experience that supports operational goals, generates service value, enhances productivity, and brings value to every customer interaction.
• Utilize remote tools, escalation resources, and established processes to efficiently diagnose and resolve clinical applications related issues.  Drive increased productivity by leveraging technical and clinical expertise to optimize solution delivery.
• Accurately document all case notes, product data, and patient information in a timely, confidential, and compliant manner.  Complete all required administrative tasks within established Philips, State, and Federal guidelines.
• This team provides live customer support from 8AM-8PM, with a rotating schedule across all team members and a mandatory weekday on-call rotation from 8PM-midnight.

You're the right fit if:

• You’ve acquired 2+ years of experience as an MRI Technologist working on Philips MRI products in a clinical environment (5+ years of experience preferred).  Clinical applications support or training experience preferred.  You must be able to provide verification for current/active certification through the American Registry of Radiologic Technologists (ARRT) and must have an advanced certification in Magnetic Resonance Imaging (MRI).
• You have a certificate or associate degree.  Bachelor’s degree preferred. Certified Technical Trainer Plus (CTT+) is preferred.
• You must be proficient in Microsoft Office products, including Outlook, Excel, Word, OneNote, and OneDrive.  Advanced Excel and data analytics experience preferred.
• You have excellent verbal and written communication skills with an ability to communicate effectively by telephone and other remote platforms.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.  You must be able to:
  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours as needed based on business needs (i.e., other shifts; weekends, on-call; mandatory extra hours dependent on workload).
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

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