Client Delivery Manager

 

 

A bit about us 

Genius Sports is at the forefront of the sports technology landscape, delivering real-time data and innovative digital solutions that connect sports, brands, and fans worldwide. From data capture to distribution, we are an integral partner to sports leagues and federations—including the NFL, English Premier League, FIBA, and NCAA—ensuring that critical data and cutting-edge products reach millions of users.  

If you want to be part of a passionate global team shaping the future of sports entertainment, then come and join us. We foster an environment where creativity, collaboration, and continuous learning drive innovation for our partners and end-users.   
 

The Role – Client Delivery Manager 

As a Client Delivery Manager at Genius Sports, you serve as the crucial link between our clients and internal teams to deliver high-quality digital products and solutions. You will lead the delivery of complex sports technology solutions including Free-to-Play products, digital engagement platforms, and data solutions from conception to launch and beyond. This role combines technical product management skills with client-facing delivery expertise to ensure successful implementation of our solutions. 

  

Key Responsibilities 

Strategic Product Management 

• Own the end-to-end delivery of sports technology products and solutions, serving as the primary product owner and client advocate
• Develop deep product expertise in our Free-to-Play and engagement solutions, applying this knowledge to scope custom solutions that meet client objectives 
• Define product requirements with clear user stories, acceptance criteria, and technical specifications
• Partner with commercial and account teams to provide expert product input during pre-sales activities, scoping sessions, and proposal development

Client Relationship Management 

• Serve as the primary point of contact for technical product delivery, establishing trusted advisor relationships with clients 
• Lead client-facing meetings, presentations, and workshops with confidence and technical authority
• Effectively manage expectations, communicate progress, and navigate challenges throughout the product lifecycle
• Identify and capitalize on opportunities for product enhancements and additional value-add services 

Delivery Excellence 

• Develop and maintain detailed project plans, timelines, and resource forecasts to ensure on-time, in-budget delivery 
• Lead cross-functional teams including developers, designers, QA, and product specialists through the delivery process
• Implement and maintain delivery frameworks combining Agile, Scrum, and traditional project management methodologies as appropriate for each client engagement 
• Oversee quality assurance processes to ensure all deliverables meet our high standards and client expectations
• Proactively identify and mitigate risks, creating contingency plans and escalating issues appropriately  

Design & User Experience Coordination 

• Collaborate with design teams to translate client brand guidelines, visual identity, and experience goals into product designs
• Facilitate client feedback sessions on wireframes, mockups, and design concepts
• Ensure design deliverables meet client expectations while maintaining product usability 

Technical Collaboration 

• Work with technical teams to translate client requirements into viable technical solutions 
• Provide input on technical feasibility of client requests
• Stay current on industry trends and new technologies to enhance our product suite 

Product Performance & Optimization 

• Monitor and analyze product performance metrics post-launch
• Lead continuous improvement initiatives based on user analytics, client feedback, and market trends
• Facilitate retrospectives to identify successes and opportunities for process improvement
• Document and share best