Premium Services Manager | Full-Time | Blue Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Premium Services Manager is responsible for overseeing the execution\service of all catered events from the planning stages throughout post-event debrief. The Premium Services Manager must be personable and able to work in an ever-changing, fast-paced environment. The Premium Services Manager will be responsible for training and developing all service staff. The Premium Services Manager must maintain excellent attendance and be available to work events per business need, must be able to communicate respectfully and efficiently and interact professionally with a variety of guests, clients, and colleagues. 

This role pays an annual salary of $59,000-$65,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 25, 2025.

Responsibilities

• Overall Management of Catering Food and Beverage operations including: interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance.
• Oversee catering, restaurant, and suite operations. 
• Directly oversee the Catering Manager and all part-time staff.
• Client relations and communications related to events.
• Creation of banquet event orders, invoices, and other administrative duties.
• Ensure legal, efficient, professional and profitable operation of the venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Responsible for overseeing food service.
• Responsible for overseeing serving beverages to guests including alcoholic beverages.  Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for ensuring proper execution of all directives stated in all Banquet Event Orders.
• Responsible for event advancement, communicating efficiently, effectively, and in a professional manner with clients, partners, vendors, guests, and employees. 
• Responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments.
• Responsible for ensuring tableware and linens replaced as necessary.
• Be able to identify ingredients or explains how various items on the menu are prepared.
• Assists in setting up banquet functions including linens, dishware, glassware and silverware when needed.
• Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Leads F&B team with projects including training, inventory and special events.
• Enforces all OVG policies and procedures.
• Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
• All other duties as assigned by the General Manager. 

Qualifications

• 3-5 years of experience working in a management capacity in a high volume fast-paced restaurant or catering environment.
• Capable of operating in Microsoft Office applications including: Excel, Word, PowerPoint.
• Experience working with Tapin2, Tripleseat, Oracle applications preferred but not required.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event