Sr Account Manager - Ohio

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Sr Account Manager is a key commercial role within the Chromatography and Mass Spectrometry Division (CMD) of Thermo Fisher Scientific. This is an Account focused role with the primary responsibility for selling and supporting all CMD products. This role maintains effective and long-lasting customer relationships, develops opportunities for strategic growth of the account and works collaboratively and effectively to bring extraordinary support and customer experience, making it easier for our customers to do business with Thermo Fisher Scientific. The Sr AM is the primary point of contact and provides sales expertise and drives all CMD commercial activities within the account.

Major end market focus areas include:

Analytical Science account examples:

Pharma QA/QC, Environmental, Industrial, food safety, and Healthcare. Product competency is required, for the (relevant) CMD product offering.

Scientific Research account examples:

Academic, Pharmaceutical R&D/drug development and BioPharma R&D. Product competency is required for the (relevant) CMD product offering

The Portfolio Sr AM will be handling both Scientific Research and Analytical Science accounts

Key Responsibilities:

Selling Agility

• Identifies and prioritizes new client opportunities and develops solution implementation and growth strategies.

• Increase share of wallet within existing accounts by identifying under penetrated areas, demonstrating CMD’s value proposition, designing the appropriate solution, and closure of opportunities.

• Leads and cultivates account relationships to drive expansion and renewals across the full CMD portfolio (analytical instruments, consumables, services); provides product assistance, consultation, and problem solving to customers as vital and expedites orders.

• Identifies, documents and confirms the best technology choice to meet the customer needs.

• Provides quotation, negotiates contracts and closes orders with end users as well as purchasing departments and supports all procurement processes.

• Applies data and metrics to develop and report on account development strategies and tactics.

• Adaptable to customers’ needs, as well as to conditions and trends that affect them and work independently to lead customer relationships.

Results Leadership

• Expands current account penetration and share of wallet. Grows organically, broader and deeper with all primary products. Leverages cross-sell motions and activities.

• Leads direction for the territory; Develops sales strategies to meet plan and expand business within assigned territory; Maintains pipeline of opportunities to meet or exceed all quarterly sales objectives.

• Uses Thermo Fisher Scientific’s sales tools to effectively handle accounts, opportunities, pipelines and forecast in an accurate and timely manner.

• Maintains awareness of competitor and industry activity. Introduces new products and services as available.

People Leadership

• Leads partnership and coordination with (technical) sales-/ field application (COE) -/ lab application/ and IES specialists (as well as any other internal partner) to provide technical expertise.

• Attends and runs technical business presentations, and when required, trade shows, user meetings and other customer events; Positively always represents Thermo Fisher Scientific throughout customer locations.

• Coaches Account Managers through sales situations and support onboarding of new hires.

• Supports regional/national/divisional special projects in collaboration to drive efficiency and productivity within the division.

• Provides strategic assistance to other Account Managers within region when needed; considered a subject matter authority.

• Proficiency in analyzing sales data, market trends, customer behavior, and financial metrics to create accurate financial projections and revenue forecasts.

• Experience in developing and adjusting sales forecasts based on historical data, market trends, sales pipeline information, and changing market conditions

Technical Knowledge

• Leads partnership and coordination with (technical) sa