Engineering Manager - Customer Support (m/f/d)

<p><strong><em>Location</em></strong><em>: Come and join us in our headquarters in Hamburg!</em></p> <p>Freenow empowers smarter mobility decisions, helping people move freely and cities thrive.</p> <p>We’re looking for a dynamic <strong>Engineering Manager </strong>to lead our <strong>Passenger and Driver Care team</strong>. In this role you will rebuild a team to ship customer and driver support automations, build AI assist features and lead certain integrations, while working with talented frontend, backend and AI engineers. <br/><br/>If you’re ready to bring your ideas, lead with impact, and rebuild a team to deliver the best support experience, hop on board for your next ride with Freenow.</p> <h2><strong>YOUR DAILY ADVENTURES WILL INCLUDE:</strong></h2> <ul> <li><strong>Ensure a sustainable delivery</strong> of your team while giving transparency, making pragmatic trade-offs and motivating the team with your positive energy.</li> <li><strong>Integrate and collaborate</strong> with other disciplines and other tech leads as one team.</li> <li><strong>Develop and improve processes and software development techniques</strong> together with your team.</li> <li><strong>Help your software engineers to grow</strong>: Help them with their weaknesses and foster their strengths, provide frequent feedback and set goals.</li> <li><strong>Foster autonomy</strong> in decisions and processes of your squad.</li> <li><strong>Work with the recruiting team</strong>: Not only on attracting but also on retaining and onboarding new team members. </li> </ul> <p><strong>Our Techstack</strong>: Java | Kotlin | AWS | Docker | Git | Kafka | ElasticSearch &amp; <a href="https://stackshare.io/free-now">more</a></p> <h2><strong>TO BE SUCCESSFUL IN THIS ROLE:</strong></h2> <ul> <li>You have a strong software engineering background, building software systems for multiple years, ideally with Java or Kotlin.</li> <li>You're familiar with financial processes such as charging customers, creating invoices, providing data to accounting.</li> <li>You possess strong leadership skills and can effectively guide and motivate your team.</li> <li>You are committed to continuous learning and professional growth, and you foster a culture of learning, knowledge sharing, and collaboration within your team.</li> <li>Your way of communication is structured and transparent as well as polite but clear.</li> <li>You have a growth mindset and can quickly adapt to change.</li> <li>You are a creative problem-solver and enjoy finding innovative solutions to challenging engineering problems.</li> <li>You are interested in leveraging LLMs to build the best customer and driver support experience.</li> <li>Excellent English communication skills (written and verbal).</li> </ul> <h2><strong>BENEFITS &amp; PERKS IN A NUTSHELL:</strong></h2> <p>Flexible working arrangements</p> <p>LinkedIn Learning</p> <p>Sabbatical &amp; special leave policies</p> <p>WeRoad partnership</p> <p>Birthday, 24th + 31st December off</p> <p>Short term EU work policy</p> <p>Mobility Credit</p> <p>Health Insurance</p> <p>Employee assistance program</p>   <p> </p> <h2><strong>DIVERSITY, EQUITY &amp; INCLUSION:</strong></h2> <p><span>FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. <br/></span><span>We want you to grow and evolve, </span><a href="https://www.youtube.com/watch?v=dOUL_n8pSGQ"><span>bring your true self to work</span></a><span>. <br/><br/></span></p> <h2><strong>SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:</strong></h2> <p><a href="https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm" target="_blank"></a>       <a href="https://www.kununu.com/de/mytaxi-intelligent-apps" target="_blank"></a>        <a href="https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/" target="_blank"></a></p> <p> </p> <h2><strong>ABOUT FREENOW:</strong></h2> <p>We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.</p> <p>Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.</p> <p>Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.</p> <p> </p>