• Location: Budapest, Hungary

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Sales Order Management Budapest Hub Analyst is responsible for managing and analyzing customer orders and interactions to ensure a seamless and efficient process.

This role involves coordinating with various departments ((e.g. Supply Chain, Commercial, Quality) analyzing data to improve customer satisfaction and maintaining accurate records.

Delivers the best service for sales orders management in line with SLA ensuring a positive customer experience.

Address operational issues and follow through to resolution in an effective and timely manner.

Main responsibilities

Order Management is responsible for Customer orders administration:

Order taking: Timely and accurate creation of customer orders received from different channels eg EDI, email, ... in the ERP. For email orders, review order creation in Esker.

Order validation and acceptance:  Perform necessary checks based on incompleteness, blocks, reason for rejections. update orders in case necessary.

Order allocation: Automatic quantity allocation to orders based on stock availability, product allocation setup and customer prioritization. Follow customer fulfilment indication in case order allocation needs to be updated. Backorder processing. For non-confirmed order lines backorder processing through reprocessing or closing is being performed automatically or manually.

Delivery processing: Generating deliveries on time with all necessary information and communicate them with the warehouse to initiate the distribution process.

Invoicing: Successful creation of invoice and accounting document and communicate to the customer.

Contacting customers in written and internal stakeholders via Sales Force.

Answer customer queries via Sales Force.

This activity is driven by “first call resolution” practice especially for requests

Provide exceptional customer service and support.

Responsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives

Ensure continuous improvement of the order management process.

About you

Experience

• At least 1-2 years' experience in Customer service, Order Management, Customer Contact Management, Order to Cash contract & commercial conditions management or similar (essential) preferably in Pharma

• Experience in running services within a Business Services organization (advantageous)

• Good business acumen (advantageous)

• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)

Hard and Soft Skills

Technical  

• Hands-on experience of SAP (R3/S4) (essential), SD module (advantageous)

• Knowledge of Microsoft Office and expertise of MS Excel (essential)

• Experience with Case management tool (advantageous)   

Interpersonal  

• Strong professional knowledge of Order and Customer Contact Management

• Ability to interact with customers and neighbouring functions  in a professional manner (essential)

• Attentive to customer needs and feedback (essential)

• Ability to work autonomously and take ownership of tasks and processes (essential), capable to handle professional situations independently

• Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)

• Good communication skills (advantageous)

• Detail-oriented with strong organizational skills

• Problem solving and analytical skills

• He/She capable to handle sudden changes independently