Product Owner & No-Code Automation Engineer

Job Title: Remote Product Owner & No-Code Automation Engineer

Location: Remote 

Company Overview:
MadeTruly is a custom jewelry service for brands and individual designers. We empower our clients to create their product designs, manage their orders, and track production all in one place with our full-feature platform, which also includes services to create and manage new styles. We are passionate about leveraging cutting-edge technology, particularly no-code AI and automation, to streamline our unique design-to-delivery processes, empower our teams, and drive significant business value. We are seeking a driven Remote Product Owner & No-Code Automation Engineer to champion and build these initiatives.

Job Summary:
We are looking for an experienced and hands-on Remote Product Owner & No-Code Automation Engineer to spearhead the identification, design, development, and implementation of no-code AI-based automation solutions for our internal operational processes, from design intake to final production and order management. Working remotely, you will leverage virtual tools and techniques to deeply understand our day-to-day operations by conducting remote user interviews, analyzing existing process documentation, facilitating virtual workshops with stakeholders, and meticulously assessing pain points. You will then translate these insights into a clear product vision and actionable requirements, and you will be directly responsible for building, testing, and deploying these automation solutions using no-code/low-code AI platforms.

Project Focus & Operational Challenges:
This role is critical to addressing several key operational bottlenecks and enhancing our service delivery. Your initial focus will be on understanding and automating processes related to:

• Dynamic Product Pricing & Quoting: Our custom jewelry pricing can be complex, factoring in fluctuating material costs, design intricacy, manufacturing techniques, and labor estimates. Current methods involve significant manual calculation, leading to potential delays and inconsistencies.
• Need for Automation: Develop systems for streamlined quote generation, potentially integrating with material cost feeds and creating rule-based engines.
• Proactive Customer Communication (Order Status & Tracking): Managing client expectations and providing timely updates on custom order progress is currently manual and time-intensive.
• Need for Automation: Implement automated, event-triggered communication workflows to proactively update clients at key production milestones.
• Efficient Product Information Management (PIM): Maintaining accurate and consistent product information across various systems for numerous brands and designers is challenging.
• Need for Automation: Develop or integrate solutions for a centralized PIM, automating data synchronization and streamlining new style setup.
• Streamlined Billing Follow-ups & Reconciliation: Manual invoice generation, payment tracking, reminders, and reconciliation can lead to oversight and delays.
• Need for Automation: Create automated workflows for invoicing, payment reminders, and reconciliation, potentially integrating with accounting software.

Key Responsibilities:

1. Remote Operational Process Analysis & Opportunity Identification:
• Conduct thorough remote discovery through virtual interviews, user observation sessions (via screen sharing, video calls), surveys, and documentation review with various departments (e.g., design consultation, order processing, production coordination, client management) to gain a comprehensive understanding of existing operational workflows, pain points, and inefficiencies, particularly within the challenge areas outlined above.
• Facilitate remote workshops and process mapping sessions with operational teams and stakeholders to gather requirements and identify automation opportunities.
• Analyze and document current-state processes based on remote findings, quantifying potential benefits of automation.
• Proactively suggest and champion innovative automation improvements leveraging no-code AI capabilities.
2. Product Vision & Strategy:
• Define and articulate a clear product vision and strategy for internal no-code AI automation solutions, aligned with MadeTruly's business objectives and focused on resolving the identified operational challenges.
• Develop and maintain a product roadmap, prioritizing initiatives based on business value, feasibility, and strategic importance.
• Stay abreast of the latest trends and advancements in no-code/low-code AI platforms and automation technologies.
3. No-Code Solution Design, Development & Implementation:
• Own, manage, and prioritize the product backlog, ensu