REMOTE Seasonal Call Center Representative (Full Time, 3rd Shift) Kansas City Metro

REMOTE - SEASONAL CUSTOMER EXPERIENCE (CALL CENTER) REPRESENTATIVE – FULL TIME 3RD SHIFT (5:30PM - 7AM)

 

REPORTS TO: DIRECTOR, CUSTOMER EXPERIENCE CENTER

STATUS: NON-EXEMPT

 

$15 Per Hour Starting Rate | 10 Hour Shifts (5:30PM - 7AM) | 4 Days On & 3 Days Off At A Time | Closed Thanksgiving & Christmas Day | Opportunity To Stay On After Season | Generous Employee Discount

 

This position will be REMOTE, but applicants must be located in the Kansas City Market as new hire & as-needed continued training will take place on-site at 9900 NW Global Ave, Kansas City, MO 64153.

 

 

 

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

 

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

 

Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

 

The Seasonal Customer Experience Representative (Remote) - 3rd Shift is responsible for off-phone customer support, responding to emails, engaging with customers on social media platforms, and handling various administrative tasks. The ideal candidate is a strong communicator, tech-savvy, and comfortable working independently during overnight hours.

Essential Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via email.
• Monitor and engage with customer comments, messages, and mentions on social media platforms (e.g., Facebook, Twitter/X, Instagram).
• Document customer interactions and feedback accurately in CRM systems.
• Escalate complex issues to appropriate internal teams when necessary.
• Assist with updating FAQs, help center articles, and other support documentation.
• Perform other administrative and support tasks assigned.
• Work with UPS in filing claims for lost packages.
• Proficient in MS Office Suite – Word, Excel and Outlook.
• Ability to work in a fast-paced environment and able to implement last-minute requests or changes.
• Able to work independently as well as on project teams.
• Strong analytical and fact-based decision-making skills.
• Strong communication, customer service, time management and organizational skills.

Qualifications

Qualifications

• Must be available for a 2 week in-class training, Monday - Friday (9:00am – 5:30pm) at Boot Barn Distribution Center in Kansas City, MO 64153.
• Strong communication, customer service, time management and organizational skills.
• 1+ years of customer service experience, preferably in a remote or overnight role.
• Excellent written communication skills.
• Familiarity with social media platforms and customer service tools (Salesforce, Sprout Social).
• Ability to work independently and manage time effectively.
• Reliable internet connection and a quiet workspace.

 

Competencies

• Customer Centric/Sales Driven – Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers’ expectations. Continually searches for ways to improve customer service.
• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

 

Boot Barn Benefits & Additi