Senior JIRA/Confluence Systems Engineer (US Citizen only)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We’re looking for a Sr. Jira Administrator to join our Information Technology team.  In this role, you’ll take the lead in creating and executing a strategic roadmap for implementing our program management platforms. You’ll drive, design, configure, implement workflows and integrations between Jira, Confluence and other applications.

As a Sr. Jira/Confluence Administrator, you’ll partner with IT and business teams to establish best practices, improve current and future project workflows, and manage integrations and reporting. Use your creative problem-solving and strong technical expertise to impact the entire business. If you are highly motivated, thrive on big challenges, and approach your work with ownership, openness, and optimism—we’d love to hear from you! 

This position will report into IT and we are looking for someone to join our team immediately.

Your Impact

• Assist with the technical design, configuration and implementation of Jira and Confluence (Data Center) integrations with corporate tools (on prem, AWS, and SaaS hosted) including user provisioning, configuration management, and reporting tools
• Assist with the technical design and implementation / migration of Jira projects and Confluence spaces from other instances (cloud and data center)
• Assist with the design and implementation of corporate standards for Jira/Confluence (processes, workflows, controls, etc)
• Assist with the technical design and implementation of other Jira/Confluence Enhancements (new projects, new workflows, new spaces) 
• Provide training and demos for Atlassian tools
• Create Jira based reports, dashboards, and planning views based on different user requirements and provide stakeholders with actionable metrics and status report 
• Assist with installation of Jira & Confluence Datacenter in Linux environment
• Proactively plan and implement upgrades for the project management platforms
• Ability to implement automations & scripting using Groovy/Python

Qualifications

Your Experience 

• Troubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materials
• Communicate, written and verbal, with technical and non-technical cross-functional BA/BS degree or equivalent experience in Information Technology or Computer Sciences
• 5+ years of experience with deep hands-on expertise with the Jira product suite (Jira, Confluence, JSM Data Center and others), supporting 3rd party add-ons (Portfolio, Structure, etc.) and integrations
• Knowledge of the Jira product suite at admin and super-user level (Atlassian Certified a plus)
• Proven technical expertise integrating Jira applications with enterprise platforms like Workday, OKTA, Slack, etc., through a mix of API and integration tools
• Conceptual and practical u