Senior Events Operations Manager

Senior Event Operations Manager

 

JOB SUMMARY:

The Senior Event Operations Manager is responsible for the administration of Event Security operations and team.  This individual will provide oversight and direction to the Event Security team, coordinate with all Event Security Stakeholders, supervise, and provide performance feedback, including areas of improvement when necessary.  This person is responsible for monitoring and communicating all pertinent event details to stakeholders, while ensuring adherence to safety and security standards during events.  This is a full-time exempt position located at the client site in Santa Clara, CA, and at times will require work during evenings, weekends, and holidays. 

 

BENEFITS:

Securitas will offer a starting salary of $100K - $102K, depending on experience, plus a full benefits package that includes:

 

• Medical, dental, vision, and life insurance
• 5 accrued vacation days, and 5 sick days
• 401K

 

ESSENTIAL FUNCTIONS:

1. The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. A Manager might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
2. Events Operations Manager is held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
3. In performing functions, duties or tasks, Event Operations Managers are required to know and follow safe work practices.  Operations Managers are required to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Operations Managers are also required to notify superiors of unsafe working conditions.
4. All functions or duties are to be carried out in an honest, ethical, and professional manner, and in compliance with applicable company process and procedures. Managers are required to request clarification or explanations from supervisors or authorized company representatives. 
5. Enforces all ACS event process and policies at all times using teams and tools provided.
6. Utilizes excellent customer service, customer relations, and communication skills in dealing with client employees, vendors, visitors, and contractors.  Creates and maintains an atmosphere that is responsive, courteous, and respectful; presents a professional image of Securitas and the Events team.
7. Identifies stakeholders and risks accordance with each site and event needs.  Creates security operating plans and contingency planning.  Coordinates with all stakeholders to meet client needs and standard operating procedures.
8. Responsible for all planning, coordination, and execution of security operation plans for client events assigned.  Maintains an open line of communication with Stakeholders and specialists for ongoing questions regarding procedures and processes.
9. Responsible for meeting all security staffing requirements based on each event’s specific needs.  Manages and briefs security staffing on event posts and sites. 
10. Updating and maintaining daily logs and tracks event metrics utilizing Smartsheets, Quip, Microsoft Office, and Google Office.
11. Carries out specific tasks and duties of a similar nature and scope as required for the assigned event.
12. Works closely with ACS Event Coordinators to ensure that all client events are conducted in a safe and secure space.  Also, works closely with ACS Events Coordinators to identify security shortfalls via the organization chain and develops an improvement plan to ensure that ACS Events Program is operating efficiently.
13. Works closely with the Scheduling and Finance departments to fulfill the security staffing and event invoicing requirements.
14. Maintains documentation and follows standardized procedures.

 

QUALIFICATIONS:

• 3+ years of experience in event management, preferably in the technology industry or related fields, with a proven track record of successfully managing trade shows and corporate events.
• 4-6 years of management/leadership experience.
• Strong project management skills, capable of leading multiple ev