Sr. Technical Account Manager

<h2><strong>Senior Technical Account Manager</strong></h2> <p>HashiCorp is seeking a Sr. Technical Account Manager (TAM). The Sr. TAM will own the end-to-end relationship with our enterprise customers. As a post-sales Sr. Technical Account Manager at HashiCorp, you will work in a high-performance, collaborative team environment to drive customer satisfaction by providing lifecycle management for a portfolio of HashiCorp customers.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Customer Lifecycle Management</li> <li>Manage and be responsible for the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals</li> <li>Provide technical leadership for customer onboarding projects at large Financial Services, Healthcare, Retail and other industry verticals</li> <li>Driver customer success via high touch and low touch methods (automation tools)</li> <li>Conduct Quarterly Business Reviews (QBR) for enterprise customers</li> <li>Drive successful renewals with low churn and work with sales operations to execute renewals</li> <li>Customer Onboarding</li> <li>Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and DevOps processes</li> <li>Craft seamless onboarding processes for our customers by working cross-functionally with Support, Services and Sales Engineering teams</li> <li>Project Management</li> <li>Project liaison support for managing product deliveries into customers</li> <li>Conduct regular requirements gathering reviews and project reviews</li> </ul> <h2><strong>Requirements</strong></h2> <ul> <li>5+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - practitioners are highly encouraged to apply</li> <li>At least 5 years in a customer facing role/customer success role</li> <li>Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes</li> <li>Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms</li> <li>Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others</li> <li>Expertise in open source and SaaS is a major advantage</li> <li>Experience with implementing software products or solutions to large enterprise companies</li> <li>Excellent presence; strong written and verbal communication skills</li> <li>Upbeat, passionate, and unparalleled customer focus</li> <li>Experience managing and influencing change in organizations</li> <li>Strong project management skills</li> <li>Travel required during on-boarding phase of customer lifecycle and for QBRs (as needed)</li> </ul> <p>#LI-Remote</p>