Sr. Manager, Workplace Experience - North America

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Workplace Experience function is a strategic capability within the Learning & Organizational Effectiveness team. It is a Center of Excellence for hybrid, distributed work and enables Docusign through the design and operation of offices globally. We work to reduce complexity across functions, deliver new business capabilities and fundamentally improve employee experience. As a Sr. Manager you will drive operational excellence for our offices in North America that allow us to innovate employee experience.

 

This position is a people manager role reporting to the Sr. Director, Workplace Experience.

 

Responsibility

• Develop and execute an end-to-end strategy for North America that obsesses operational excellence, customer focus, and employee engagement

• Lead a distributed team of workplace professionals with an emphasis on creating clarity, accountability and impact while fostering a culture of collaboration, growth and development to drive continuous improvement and innovation

• Drive the creation of regional standard operating procedures, SLA’s, and KPI’s to ensure an efficient, consistent, customer centric experience

• Partner with the Global Workplace Team on programs, initiatives and standardization of operations as required

• Collaborate with Workplace Design and use data driven insights to optimize space utilization, occupancy plans and growth forecasts

• Create a culture of experimentation to pilot new workplace or service concepts, learning and collaboration tools and new ways of working

• Collaborate with Real estate and Workplace Design on future office expansions and build outs to ensure they support experience and operational objectives

• Champion change management across the region as we roll out new approaches to workplace, services and ways of working

• Lead with a hospitality mindset to create a consistent set of programs in alignment with L&D, Culture and ERG programs for the region

• Optimize the event management process to enable the most effective use our facilities while creating a meaningful outcome for participants

• Build relationships with C suite leaders and executives and stakeholders in North America to understand and align with strategic organizational goals

• Develop regional actions plans to address opportunities highlighted in bi-annual employee surveys

• Lead the regional QBR process for all locations in region

• Partner with FP&A to own the development of the annual workplace budget for North America and manage to target throughout the year

• Maintain and build relationships with vendors and suppliers for the region that drive value and efficiencies

• Drive effective cross functional collaboration to ensure Workplace is in alignment and compliant with Safety & Security, Crisis Management & Business Continuity, Sustainability, Real Este, Finance and the broader People Team

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of professional experience in workplace operations, facilities management, corporate real estate, or hospitality management
• Experience in managing complex, cross functional initiatives utilizing program management tools and methods
• Experience developing programs and concepts from small pilots to larger scale

Preferred

• 12+ years of experience leading and managing distribu