Home Based Customer Service Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services Home-Based Customer Service Analyst will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative. 

REQUIRED CORE COMPETENCIES 

• A highly proficient communicator in both spoken and written English 

• Strong customer service orientation 

• Excellent problem-solving and analytical skills 

• Strong organizational and time management skills   

• Ability to function well in a high-paced and at times stressful environment. 

WHAT YOU WILL DO 

• Respond to customer inquiries and support requests via email, maintaining a professional and friendly tone.

• Respond to customer inquiries and support requests via email, maintaining a professional and friendly tone.

• Maintain accurate records of customer interactions and follow up on outstanding issues.

• Collaborate with internal teams to ensure seamless resolution of escalated issues.

• Provide feedback on common customer concerns to help improve processes and customer satisfaction. 

• Ad hoc tasks aligned with those mentioned above. 

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.  

• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.  

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.  

• Industry-Specific Software/Knowledge:   

• Direct experience in the promotional industry or comparable e-commerce experience is beneficial. 

• Experience working with inbound and outbound calls, customer retention, and inside sales is preferred. 

• Customer orientation and the ability to adapt to and respond to diverse types of characters. 

• Familiarize yourself with CRM systems and practices. 

WHAT WE OFFER 

• Salary Range: Php35,000-Php37,500 

• Industry: Promotional Products  

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM EST (USA)