Customer Care Specialist I - Technical Support

Company

Cox Communications, Inc.

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

REMOTE CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE

*This is a remote opportunity. You must live in Phoenix, Tucson, Las Vegas, or a surrounding community within the states of Arizona or Nevada.

***CLASS START DATE is 3/3/25 and will require 11 weeks of training without any time off. Training is M-F. 9 to 6 MST***

 

Connections are important, and we’re not talking about pairing a Bluetooth.  We’re talking about that remarkable connection that happens between a customer and an associate who truly “gets” their needs.  It’s that contagious “I wanna keep coming back” connection that we aspire to make as commonplace as hipster podcasts.

 

We’re Cox Communications, part of the Cox family of businesses.  We built our business and our brand on the notion of connections, with our customers and with our employees.  We’re on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity.  This is a person who has some flexibility and is open to working a non-traditional schedule.

 

If you’re looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $18.00. If applicable based on your assigned work schedule, you will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am. We have a shift bid process that you will go through before you are finished with the training program. During this time, you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us.  Therefore, you will see a mix of schedules that are 8-hour and/or 10-hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location. If it sounds like we’re on your frequency, then keep reading.

 

What You’ll Do

You’ll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it.  From changing passwords to setting DVRs, you’ll help them navigate challenges with clarity and professionalism.  No IT degree required, just a passion for helping customers.

You’ll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You’ll also provide world-class service by assessing customers’ needs, suggesting products & services, adjusting billing, and arranging product solutions.

 

And speaking of customer experiences, you’ll totally own that.  That means you’ll be expected to think and act in ways that put our customers first, exceeding their expectations.

 

Who You Are

You’re as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn’t clog up your bandwidth. You can adapt to whatever co