Patient Access Specialist

Nemours is seeking a Patient Access Specialist.  The position is responsible for:  Greeting patient in accordance with Nemours Standards of Behaviors.  Perform registration and check-in or check-out function(s) and update demographics, insurance verification, PCP authorization/referral information when required at each encounter and make confirmation call as needed.  Work various work ques, collect copays/balances at time of service, attend daily huddles, other duties assigned by supervisor or manager, and provide exceptional customer service to our patients/families.

Essential Functions

1. Documentation:  Ensure all annual mandatory forms are complete, accurate, updated and on file in accordance with NCSC policies.
2. Financial: Collect all copays, coinsurance and self-pay amount due for services rendered.  Adhere to end of ay business processing standard by verifying that cash analysis and receipts balance.
3. Scheduling:  Schedule follow up appointments as instructed via the appointment disposition.
4. Work ques:  Process encounters via the registration and check-out work que daily.
5. Attend daily huddles.
6. Appointment confirmation and reschedules.
7. All other duties as assigned by supervisor or manager.

Qualifications

• High School Diploma required
• Customer Service Experience
• 1 year Medical Office experience

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.