Deputy Chief of Operations – Facilities Management, Operations Officer V (NCS) - Department of General Services

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

DEPUTY CHIEF OF OPERATIONS

SALARY RANGE: $93,622.00 - $149,726.00, Annually

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Job Summary:

The Baltimore City Department General Services is seeking a Deputy Chief of Operations – Facilities.

The Department of General Services is the backbone of Baltimore City Government, supporting city vehicles and properties of energy utilization.  The agency consists of more than 350 employees and has an annual operating budget of $111 million in addition to a $20 million (FY23) capital budget.

Our vision is to be committed to providing healthy work environments and safe reliable vehicles for City employees by delivering high quality and cost-effective support services to City agencies who serve Baltimore’s citizens and stakeholders.

Our mission is to deliver cost-effective, high quality, reliable and sustainable services by managing quality facilities, ensuring efficient fleet operations, and maintaining exemplary administrative customer service that supports Baltimore City agencies and the advancement of their goals.

The Deputy Chief of Operations – Facilities role encompasses a plethora of duties specific to the ensuring efficiency in operations, supporting the DGS’ Agencies objectives, and providing leadership in an administrative capacity.

Essential Functions:

• 30% The Deputy Division Chief (DDC) will use statistical data to develop and make recommendations to improve division operations. DDC will develop relevant key performance indicators for FMD operations and the mechanism for monitoring and reporting. DDC will perform SWOT analyses in an effort to improve agency performance, minimize internal weaknesses, and capitalize on external opportunities that exist in City government and external maintenance industry.  DDC will determine threats that are present within the industry that may weaken or compromise FMD’s pursuit of its goals and develop countermeasures to minimize and/or eliminate said threats.  Through using statistical data, performing SWOT analyses, interacting with stakeholders and key industry experts, and conducting research to conclude current and future trends within the industry
• 20%: Develop relationships with stakeholders in other City, State, and local businesses in order to develop best practices, utilize knowledge, skills, and abilities, and improve workflows. DDC Works closely with local, state, and federal entities to procure training, assistance, resources, and funding for emergency response/preparedness including MEMA, FEMA, OEM, etc.  DDC is responsible for communicating to key stake holders to ensure any necessary inter-agency collaboration is conducted in a smooth and transparent fashion. DDC communicates and collaborates with key/senior staff/stakeholders/representatives (both in DGS, other City Agencies, non-City Agencies, and the general public) to create and/or modify processes within FMD; and achieve FMD goals to meet expectations/goals of COB master plan.  DDC prepares and presents clear written narrative and statistical reports for presentations to stakeholders. DDC is also responsible for coordinating and managing material and service contract procurement and maintenance for entire Division. DDC communicates with municipalities from other cities and states to consult and increase awareness of best practices.  DDC maintains rel