Sr. Specialist, Restaurant Development

Overview

The Test & Rollouts Sr. Specialist, Operations will support Project Leads in the planning and execution of test and/or rollout projects, including Restaurant equipment, programs, and initiatives across CFA’s ecosystem of Restaurants, through the creation, management, and enhancement of processes, systems, tools and standards.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

 

Responsibilities

Job responsibilities may include:

• Partner with Sr. Project Leads to identify gaps or opportunities within current operational processes, providing potential solutions to create efficiencies and increase overall effectiveness.
• Collaborate with cross-functional teams to develop and implement solutions for streamlining workflows, working towards a level of consistency within Restaurant Development.
• Partner with Principal Program Lead to support technology development initiatives, assisting with user acceptance testing, coordination and management of external vendors, and internal change management initiatives.
• Support Test & Rollout budget management efforts, including report creation, analysis, and identification of trends, providing a comprehensive report-out to stakeholders.
• Support the cross-functional RD Project Alignment effort, including meeting facilitation, roadmap management, coordination of teams, and overall project communication.
• Coordinate and monitor project budgets and resource allocations for Operations specific work.
• Manage multiple projects simultaneously from inception to completion, ensuring adherence to timelines and budgets.
• Support Project Lead(s) with large, complex Restaurant facilities & equipment tests and rollouts with a specific focus on providing communication strategy support, including developing communication plans, resources, and deliverables
• Facilitate project meetings as needed, including scheduling, agenda preparation, and follow-up on action items.

Minimum Qualifications

• High School diploma or equivalent education
• 2 years of work related experience
• Project management knowledge and skills
• Proficient in MS Office Suite (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
• Strong organizational and time management skills, with the ability to prioritize and support multiple projects at once

Preferred Qualifications

• Bachelor's degree
• 5+ years or experience
• Excellent written, verbal, and visual communication skills
• Attention to detail and problem-solving abilities
• Ability to work well independently and collaboratively across internal and external partners
• Self-motivated for continuous improvement of personal skills and business systems

Minimum Years of Experience

2

Travel Requirements

20%

Required Level of Education

High School

Preferred Level of Education

Bachelor's Degree