Specialist, Campaign Operations - Digital & CX

Specialist, Campaign Operations -Digital & CX

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.  

About the role: 

CHANEL is now hiring a Specialist, Campaign Operations - Digital & CX in New York City. We are seeking a highly organized and detail-oriented Campaign Operations Specialist to support the development and execution of email marketing campaigns in Salesforce Marketing Cloud (SFMC).  This Campaign Operations Specialist position sits within the Digital and Client Experience (CX) organization and bridges creative, marketing, client intelligence and technical teams – ensuring exceptional delivery, organizational rigor and dynamic personalized content. This is an exciting opportunity for someone passionate & experienced in digital marketing, client engagement, and operations to deliver exceptional client experiences. The ideal candidate will have a minimum of two years of hands-on experience in Salesforce Marketing Cloud (SFMC), email marketing, ecommerce, and CRM within the premium or luxury retail industry. 

SFMC experience, Google Analytics, HTML Email Marketing, and a minimum of 2 years of digital campaign marketing experience required.  

What impact you can create at CHANEL:  

Campaign Development & Execution 

• Support planning and end-to-end production of email campaigns—from briefing to deployment. 

• Work with third-party partners and internal teams to build high-quality emails; identify opportunities to optimize template design and help maintain a modular, responsive, reusable template system aligned with CHANEL brand standards. 

• Develop dynamic campaign experiences using HTML, CSS, AMP script, and SFMC scripting tools.  

• Partner with Campaign Manager to align strategy, timing, and priorities across divisional email calendars.   

• Serve as the liaison for email operations, ensuring assets, requirements, and approvals are collected and delivered on time.  

• Create briefs and manage routing, review, and approval process with Artistic Direction, internal teams, and vendors. 

• Conduct end-to-end Quality Assurance (QA) to validate rendering, device compatibility, segmentation accuracy, landing page experience, and tracking parameters.  

• Troubleshoot rendering issues, dynamic c