Sales Supervisor

POSITION OVERVIEW

Job Title: Sales Supervisor

Job Type: Full Time

Location: Wichita, KS

 

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an experienced Sales Supervisor to lead and manage a team of sales representatives to achieve sales targets and objectives. This role involves coaching, training, and motivating the sales team to maximize their performance and drive revenue growth.

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

• Lead and supervise a team of sales representatives.
• Provide guidance, support, and mentorship to team members.
• Foster a positive and collaborative team culture.
• Set sales targets and objectives for the team.
• Monitor and analyze sales performance metrics.
• Implement strategies to achieve and exceed sales goals.
• Conduct training sessions for the sales team to enhance their skills.
• Provide ongoing coaching and feedback to improve individual and team performance.
• Build and maintain strong relationships with key clients.
• Resolve customer complaints and issues in a timely manner.
• Collaborate with the sales and marketing teams to develop effective sales strategies.
• Stay informed about industry trends and competitors to adjust strategies accordingly.
• Prepare and present regular reports on sales performance to management.
• Provide insights and recommendations for improvement.
• Collaborate with the finance department to manage and allocate the sales budget effectively.
• Participate in the recruitment and selection of new sales team members.
• Onboard and train new hires.
• Directs workforce management activities and sets performance goals and objectives accordingly

STANDARD QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.

• Minimum of 3-years total sales experience or 1-year sales management experience
• Associate’s degree and/or relevant work experience
• Exceptional interpersonal & communication skills
• Proven experience in sales, with a track record of success.
• Knowledge of sales techniques and methodologies.
• Analytical and strategic thinking.
• Previous experience in a leadership or supervisory role.
• Strong leadership and interpersonal skills.
• Superior knowledge of call center tools and technology used to manage KPIs and SLAs
• An ability to hold team members accountable for job performance including adherence, KPI's, and process
• Possess effective conflict resolution skills (both customer and agent conflict)
• Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
• Ability to work in a fast-paced and dynamic environment.
• Ability and eagerness to learn new products and system

CONDITIONS

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment t