Sr. Implementation Technician - USA Remote + Travel

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Job Description

• Act as Lead Technician on large projects or system upgrades, capable of directing self and other assigned Project Technician's and able to mentor less experienced Technician's. 

• Deliver post-sale implementation of voice and data communications systems. 

• Perform specific system configuration, programming, optimization, testing, and documentation tasks.

• Work directly with other System Technologists, Technical Support, Product Groups, and/or others to characterize system defects during system implementation and, on occasion, during the maintenance phase.

• Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.

• Responsibilities include the optimization, support, maintenance, testing and documentation of complex communications systems. 

• Provide technical support of specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25, and data infrastructure. 

• Provide weekly reports of activities and accomplishments. 

• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results.

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

CANDIDATE REQUIREMENTS 

• Total familiarity with the latest technologies and troubleshooting techniques.

• Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration, and maintenance systems including cabling, routers, switches, firewalls, and bridges.

• Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Deliver a strong knowledge of standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques

• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Able to solve customer problems quickly during stressful situations

• Excellent communications skills and always present a professional image.

• Experience with logging recording systems, RF in