Warranty Claims Assessing Team Lead

Warranty Claims Assessing Team Lead 

 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

What you'll do...

The Global Warranty Operations (GWO) NA Warranty Claims Assessing Team Leader reports to the NA Claims Assessing Manager and is responsible for managing day-to-day activities of the US and Mexico Warranty Assessing Teams and supports the GWO team objectives.

• Process dealer warranty claim Web Appeals in a timely and professional manner within departmental objectives
• Lead global Engineering Chargeback request process and improve the quality of submissions
• Evaluate Field/Fleet requests for consideration of exception review for denied/adjusted claims
• Lead the team of assessors who manually review Mexico/NA Emerging Markets (NAEM) dealer warranty claims within warranty & policy guidelines
• Provide feedback to Warranty Claims Assessing supervisor on assessing/appeal improvement opportunities
• Support Dealer Relations and Dealer Policy Board requests
• Support inquiries from the Warranty Assistance Team (WAT) and Dealer Decision Assistance Program (DDAP) team
• Conduct regular 1:1’s with team members
• Reinforce warranty administration guiding principles in all business processes
• Identify warranty administration process improvements
• Position is hybrid with some onsite work required in the Dearborn/Allen Park area
• Process/handle any special requests from NA Claims Assessing Manager, as needed 

You'll have... 

• Bachelor's Degree 
• 5+ years of automotive experience
• 2+ years of leadership or mentorship experience

Even better, you may have...

• Bachelor’s degree in a technical field is preferred
• Strong problem solving ability
• Strong interpersonal skills; ability to work with other areas of Service Engineering Operations (SEO), Engineering, Plant Vehicle Teams (PVT), and management on a regular basis
• Ability to act in a fair, consistent, and professional manner
• Solid written & verbal skills
• Previous Certified Automotive Technician & Dealership experience is preferred
• Previous warranty experience is preferred
• Requires overall knowledge of vehicle systems & operations, and light repair procedures
• Understanding of diagnostics and repair procedures
• Able to work independently with minimal supervision
• Strong project management skills with the capability of organizing & managing numerous assignments simultaneously

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time. 

For a detailed look at our benefits, click here:

https://fordcareers.co/GSRnon-HTHD

This position is a salary grade 8. 

Visa sponsorship is not available for this position. 

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