Executive Meeting Manager - Radisson Phoenix Airport

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

The always beautiful Radisson Hotel Phoenix Airport is seeking its next Executive Meeting Manager to elevate its group and event sales strategy. This role is ideal for a driven professional with a passion for hospitality, strategic planning, and building lasting client relationships.

If you thrive in a fast-paced environment, love crafting memorable guest experiences, and bring curiosity to every conversation — we want to hear from you! #makeityourchoice

WHAT WE OFFER

• Hotel Discounts at over 7,000 Choice Hotels​

• Full benefits package, including health, dental, vision, short & long-term disability, auto insurance, and so much more!

• Employer paid short-term disability, accident insurance and HSA contribution

• 401(k) Retirement Plan with employer match

• Paid Vacation and Sick Time

• 8 Paid Holidays

• Paid Bereavement

• Paid Floating Holidays

Key Responsibilities

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

• Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Assistant Director of Sales (Marketing) on individual and team goals within assigned market segments

• Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

  • Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards

• Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)

• Solicits files on a timely basis to confirm business

  • Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business

  • Delivers and sells hotel’s features and benefits to meet clients' needs

• Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels

• Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

  • Ability to pivot in both markets and team role pending changing economic and team dynamics

• Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners

• Ensure all materials used are in accordance with brand standards

• Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

• Assists with the completion of monthly booking report(s)

• Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Responsibility #1 (60%):

• Sales initiatives, managing RFPs, detailing BEOs, generating new leads, and providing clear, strong and creative negotiation and acc