Operations Analyst I/II (Northern Neck, VA)

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

 

Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

 

 

Job Summary

**The position will be filled commensurate with the successful candidate's knowledge, skills, abilities, experience, and education at either the Operations Analyst I or II in accordance with business needs and priorities.

 

Operations Analyst I:
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. Duties may extend to maintaining accurate information and movement in Crew Manager. Performs as Local Storm Analyst and maintains an ability to travel to impacted offices. Accurately manages Estimated Restoration Times to customers. Provides accurate and timely information to customers and first line resolution to customer complaints. Duties may extend to direct customer correspondence. Provides accurate and timely information to customers, and first line resolution to customer complaints. Duties may extend to direct customer correspondence. 

Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner. Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for ARM and trouble work. Recognizes the financial impact of gathering and maintaining accurate information in all systems. Financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection and submission of cross-charge requests where applicable. Prioritizes, dispatches and manages streetlight work. Duties may extend to full set-up, packaging, permit work, as-builting, reconciliation, billing interaction, GIS editing and job closing.

Perform other duties as requested or assigned. 
 

 

Operations Analyst II:
Has complete knowledge and is proficient in all Systems and Applications used by Operations Analyst I. Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Able to perform as Local Storm Analyst. This position must travel for storm restoration purposes. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Schedules and manages other non-emergency customer requested work in a timely and cost- effective manner to ensure superior customer service. 

 

Provides accurate and timely information to customers and first line resolution to customer complaints. Accurately reports outages to customers' accounts. Uses knowledge to approve complex SROL reports. Accurately manages Estimated Restoration Times to customers. Maintains scheduling, reporting and follow up of the Local Office. Provides timely and accurate data for continual Service Reliability improvements.

 

Perform other duties as assigned.

 

Specific duties may vary by location based on local office and operational needs.  

Required Knowledge, Skills, Abilities & Experience

Operations Analyst I:
•    2+ years of demonstrated related experience with preferred level of education (Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications)
•    Basic knowledge of distribution and transmission systems
•    Ability to learn job-specific computer applications
•    Ability to handle constantly changing and emerging priorities
•    Ability to address multiple tasks simultaneously
•    Skills: Interpersonal, verbal and written communications, customer service, analytical thinking, good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications.
•    Problem resolution
•    Demonstrated sound analysis skills.