Senior Client Implementation Manager (F/H)

<p>Lemonway simplifies complex and regulated payment for marketplaces.🍋</p> <p>Lemonway provides a dedicated payment solution for investment platforms and B2C/B2B marketplaces in Europe. The SaaS solution accessible via API allows 400 platforms to collect funds in a secure and regulated framework (PSD2, Payment Agent, KYC, AML/CTF).🚀</p> <p>Lemonway has raised €35 million in Series B to finance its continuous growth.</p> <p>Join a fast-growing scale-up that offers one of the most innovative solutions in a fast-growing market !</p> <ul><li>Join over 140 motivated and talented employees</li></ul> <ul><li>Shape the future of payments in the new digital economy</li></ul> <ul><li>Be part of an expert team, open to sharing knowledge to enable every talent to reach their full potential</li></ul> <ul><li>Work in a hyper-growth tech environment</li></ul> <p>As part of the Solution Delivery &amp; Implementation team, and reporting to the Team Lead, the Senior Client Implementation Manager’s is responsible of complex implementation of Lemonway’s solutions for strategic customers from the kick-off to first transactions. </p> <p><br/></p> <p><strong>Responsibilities </strong></p> <ul><li>As main point of contact you will lead complex implementation of Lemonway’s products, from contract signature by the Sales team to the actual use of our solutions, following existing processes</li></ul> <ul><li>Be responsible of our top strategic customers implementation with complex payments schemes</li></ul> <ul><li>Understand the customer complexity and business value to design their payment strategy, architecture and end-users journey and align the right external and internal stakeholders</li></ul> <ul><li>Support the payment transformation of our strategic customers by following their API integration, advising on the payment processes and our regulatory rules</li></ul> <ul><li>Collaborate with the product team on pilot implementation, document new implementation processes and communicate product / tech feedbacks from customers</li></ul> <ul><li>Work with our sales team to create customized and modular offers to address our customers payment complexity. </li></ul> <h3>Requirements</h3> <p>The ideal candidate for this role will be client-oriented, techie and payment expert with excellent communication and analytical skills. </p> <p><strong>Desired skills</strong></p> <ul><li>Demonstrated project management skills in a complex context</li></ul> <ul><li>Strong relationship and client management skills</li></ul> <ul><li>Ability to set priorities and meet deadlines</li></ul> <ul><li>Problem-solving oriented, resourceful, curious</li></ul> <ul><li>Strong analytical skills</li></ul> <ul><li>Mastery of office automation tools</li></ul> <ul><li>Fluent in German, English and French; other European languages (Italian, Spanish) are a plus. </li></ul> <ul><li>Job based in Paris or German (office currently being opened) </li></ul> <p><strong>Experience </strong></p> <ul><li>At least 5 years experience in a customer facing and project management role, ideally in a Fintech company</li></ul> <ul><li>Previous experience in the payment, banking or finance industry, using API’s is a big plus!</li></ul> <ul><li>Master in (International) Business Management/Project Management.</li></ul> <p><strong>WHAT’S IN FOR YOU</strong></p> <ul><li>Flexible working environment 🏠</li></ul> <ul><li>Private Health care plan with Alan ‍‍⚕️</li></ul> <ul><li>Food allowance with a Swile card 8 euros a day 💳</li></ul> <ul><li>50% reimbursement of your Navigo pass 🚄</li></ul> <ul><li>Annual Holidays Bonus and 25 days of holidays + RTT 😎</li></ul> <ul><li>Sport and wellness subscription with Gymlib 🤸‍♀️</li></ul> <ul><li>International environment 🌍</li></ul>