Liability Claims Representative – Multi-Line

Overview

Multi-Line Liability Claim Representative I 

Location: St. Louis, MO (Hybrid after training) 

Schedule: Monday–Friday, 8:00 a.m. – 4:30 p.m. (37.5 hours per week) 

Salary Range: $65,000 – $75,000 annually 

 

Build Your Career With Purpose at CCMSI

 

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

 

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

 

Job Summary

 

The Multi-Line Liability Claim Representative I is responsible for investigating and adjusting assigned multi-line liability claims across multiple commercial accounts, including trucking, products, and governmental entities.  This role requires strong organizational skills, independent judgment, and the ability to work collaboratively within a team of seven. You’ll manage claims in all jurisdictions, ensuring compliance with CCMSI standards and client expectations.  

 

 

Responsibilities

 

When we hire adjusters, we look for professionals who thrive on solving complex problems, take ownership of outcomes, and deliver exceptional service with integrity. In this role, you’ll manage multi-line liability claims with precision and confidence, balancing investigative skills with sound judgment to achieve fair and timely resolutions.

 

 

• Investigate and adjust multi-line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.
• Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution.
• Authorize and make payment of multi-line liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.
• Negotiate settlements with claimants and attorneys in accordance with client's authorization.
• Assist in selection and supervision of defense attorneys.
• Assess and monitor subrogation claims for resolution.
• Prepare reports detailing claims, payments and reserves.
• Provide reports and monitor files, as required by excess insurers.
• Compliance with Service Commitments as established by team.
• Delivery of quality claim service to clients.

 

Qualifications

Required:

• 3+ years of liability claim experience or insurance-related experience
• Texas DHS Adjuster License (or equivalent)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational skills, ability to prioritize, and work independently
• Excellent oral and written communication skills

Nice to Have:

• Experience handling multiple commercial accounts
• Bachelor’s degree in Risk Management or related field (Associate degree preferred)
• Knowledge of medical and legal terminology
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

 

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

 How We Measure Success 

 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable exe