Client Care Representative, VERC

Client Care Representative - VERC

About Us: Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital seeking a full-time Client Care Representative. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy.

At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands.

We are currently hiring full-time Client Care Representatives to join the team!  
This is a great opportunity to join our team of dedicated Veterinary professionals.

About the Role: 

The Client Care Representative will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. This position requires on site availability and can not be done remotely. 

Compensation: $18 - $20/hr. $2.00 shift differentials for overnights!

Available Schedules:

• Saturday 8am-6pm,  Sunday 6am-4pm,  Monday-Tuesday 8am -6pm
• Sunday 7am-5pm, Wed -Fri 11:30am- 9:30pm
• Tuesday 8am-6pm, Thurs - Sat 8am - 6pm 

As the Client Care Representative, your responsibilities and duties would include:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding hospital services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all time.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example

About You:

• Possess excellent interpersonal skills and are able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows-based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Enjoy providing exceptional customer service 

Benefits of Working at Veterinary Emergency + Referral Center of Hawaii:

Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Thank you for reading our posting! We look forward to hearing from you!

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based