Client Services Case Manager

About Paramount Recovery Services Inc.

Paramount is the leading direct asset resolution company in America. Powered by state-of-the-art LPR technology, we value the smooth transition of assets, no matter when our clients need us. Our round-the-clock automation team and dispatch for all field staff means clients can contact us 24 hours per day, seven days a week.

Built on a foundation of professionalism, Paramount has proudly served our customers for over 30 years, making us the most reliable authority in direct asset resolution west of the Mississippi. Our people are expertly trained in every aspect of the business, from assignments to remarketing, ensuring our customer partners the confidence of unparalleled professionalism in lender solutions.

Job OverviewThis position will manage a portfolio and be the main point of contact for all communications between the client and the field. This person should enjoy being on the phone, interacting with people, and takes good notes.  Responsibilities

• Answer phones and assist clients with any questions or concerns on their accounts. 
• Provide detailed documentation of all communications with client and field staff to have current and accurate status updates.
• “Scrub” (clean) new and current accounts to confirm accurate information.
• Ensure specific compliance requirements are met with each client portfolio.
• Serve as the main point of contact with clients and field staff for managed portfolio. This includes coordinating logistics, schedules, and other necessary tasks. 

  Skills & Qualifications

• Experience in skip tracing, collections, or the repossession industry a plus
• Ability to take thorough notes in a clear and concise manner
• Excellent follow-up and follow through skills
• Ability to ask questions and deescalate situations
• High attention to detail
• Strong organizational skills
• Excellent written and verbal communication and interpersonal skills