Technology Support Lead - Enterprise Software Asset Management

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

In support of Global Technology, this individual will assist in the software asset management process by partnering with product owners and sourcing on software engagements and transactions. This includes demand planning and forecasting, vendor relationship management, risk management and contract structure. The individual will work across multiple businesses, product lines and various end users.

 

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Responsible for overseeing large enterprise-wide software contracts 
• Negotiates business terms of software contracts with vendors in order to drive business value and manage both financial and operational risk
• Experience partnering with supporting teams such as Technology, Legal, and Procurement in order to define optimum terms and conditions
• Interfaces with contract and software licensing SME in order to structure advantageous deals 
• Experience partnering with software licensing experts in order to structure deals for beneficial outcomes
• Experience with vendor lifecycle relationship management including resolving issues and driving overall relationship improvements and contract structuring for a large global organizations
• Partners with business partners to collect demand and create financial forecasting for enterprise software contracts
• Responsible for making vendor payments via purchase orders and associated invoice approvals and Third Party Oversight of vendor engagements

Preferred qualifications, capabilities, and skills

• Knowledge and familiarity with SaaS contracts and licensing a plus
• Transacting extended support and software maintenance contracts a plus
• Understanding software licensing rules, metrics, definitions and how they relate to usage inventory data a plus
• Software perpetual and subscription licensing knowledge a plus

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, co