Customer Care Consultant (Incline)

CUSTOMER CARE CONSULTANT

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Agent, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Agent is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Agent conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the medical cannabis industry.

THE TEAM:

Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, and manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience. 

Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 1200 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.

The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brands, Nature’s Remedy, and NuLeaf. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.

Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.

WHAT YOU WILL DO:

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide great customer care
• Maintains and updates customer information as needed
• Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concerns
• Resolve and de-escalate any situation
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• All other job duties as assigned

WHAT WE ARE LOOKING FOR:

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Minimum of 2 years’ experience in a call center setting.