Service Administrator & Logistics Clerk

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you. 

• Growing your expertise and expanding your skillset with every project. 

• Owning your ambition and fueling your career growth. 

It’s possible with a role at OTT HydroMet, where you’ll have the chance to shape the future of your career—and the future of our planet.

In a world increasingly focused on how humans can responsibly live within our environment, OTT HydroMet, a Veralto company, is on the frontlines of creating the critical water and weather solutions that ensure a safer future for us all. By partnering with our customers around the world, we help detect floods, make solar power more efficient, protect the environment, and ultimately save lives.

Our collaborative, diverse team is made up of engineers and scientists, marketers and researchers; people who’ve been in the industry for decades or have just arrived with fresh ideas. We’re driven by a love of problem-solving and inventive thinking, and by the unique impact our customers make on people’s everyday lives. Bringing our global team together within our renowned brands affords us unsurpassed strength and expertise in meteorology and hydrology—and gives you the chance to build a meaningful career, with work that makes an everyday impact and a culture that prioritizes your growth and development.

We offer:

• Flexible working hours
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)

Reporting to the Service Manager, the Service Administrator & Logistics Clerk will be the vital link between our customers and our Loveland repair team. In this dynamic dual role, you’ll manage service orders in our ERP system, handle invoicing, and ensure smooth communication with our customers. You will also take ownership of our new dock space by managing all shipping and receiving responsibilities for service orders, inventory, and other essential items. This is a great opportunity for a detail-oriented person to make a real impact by bridging a key customer service gap and collaborating closely with our skilled repair and tech support teams.
 

This position is an hourly role and is part of the Service Department located in Loveland, Colorado, and will be on-site Monday through Friday.

In this role, a typical day will look like:

• Checking the email inbox for Service Order requests and creating, quoting, invoicing and closing all service orders for the Loveland location.
•  Assisting with the inbox and phone line when needed as well as being the liaison between the customer and the repair team.
•  Managing Rental and Loaner requests through the service order process.
• Inventory management including ordering, receiving, cycle counts, monthly audits.
• Packing, shipping and receiving service orders, inventory and other items as needed domestically and internationally.
• Scheduling courier pick-ups and contacting couriers when needed.
• Becoming an ERP expert in Syteline.

The essential requirements of the job include:

• High school Diploma or equivalent
• 1-2 years in customer service-related role
• 1-2 years in warehouse related role

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $20.89 - $31.08 USD per hour. 

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compe