United Fleet Customer Care Rep

Overview

United Fleet Management (UFM) is seeking a dependable, detail-oriented, and customer-focused Customer Care Representative to join our team. This position is responsible for supporting our customers throughout the full vehicle leasing lifecycle—from initial interest to vehicle pickup/delivery. You will be the primary point of contact for customer accounts, ensuring each step is managed with accuracy, empathy, and efficiency.

Key Responsibilities

Manage both new and existing customer accounts with professionalism and consistency

Facilitate motor vehicle checks to ensure driver eligibility and compliance

Create and manage vehicle lease agreements using DocuSign

Collect and verify insurance documentation

Schedule appointments for vehicle pickups and returns

Proactively communicate with customers via phone and email regarding account status, documentation, and next steps

Respond to and resolve customer inquiries and concerns in a timely and courteous manner

Maintain detailed and accurate records in our system (PEGA) for all customer interactions

Collaborate with internal departments to ensure seamless customer experiences

Uphold UFM’s standards for customer satisfaction, documentation accuracy, and operational efficiency