Associate Digital Product Manager

Experience Product Management
Defines and implements solutions for key experiences/channels within specific client journeys.

Key Responsibilities and Duties

• Gather requirements across multiple product development teams and stakeholders to determine overall priority for development. Maintain and prioritize the product backlog.
• Analyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
• Identify customer needs, experience maps, requirements (stories), and adoption tactics to maximize usage.
• Provide Experience Product Management support for key platforms/channels within specific client journey segments.
• Collaborate with all the Experience Product teams, Technology and Non-Technology to ensure design and product architecture standards are aligned and implemented.
• Design and implement key solutions in support of the Experience Product roadmap.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Additional Responsibilities and Duties:

• Leverages TIAA's internal AI resources to accelerate work and optimize client experiences, including hands-on application of the following:

  • Large Language Models (LLMs):  using LLMs to synthesize research, generate content, and support product decision-making

  • Prompt Engineering:  crafting effective prompts to extract high-quality outputs from AI tools for business use cases

  • Generative & Agentic AI:  understanding how generative AI creates content and how agentic AI autonomously executes multi-step tasks, and identifying opportunities to apply both within advice product workflows

  • Staying current on emerging trends in the AI space to proactively identify capabilities that could benefit Advice experiences

Required Qualifications:

• 5+ years of financial services experience

Preferred Qualifications:

• 7+ years of financial services experience
• Prior experience in Advice Solutions (Accumulation, Decumulation and/or Wealth)
• Knowledge of regulatory requirements to illustrate lifetime income from annuity payments
• Knowledge of TIAA’s products and services, including TIAA’s suite of core annuities (Fixed and Variable)
• FINRA Registration
• Experience with AI (specifically with Large Language Models (LLMs), Prompt Engineering and Generative & Agentic AI)
• Proactive and willing to learn

#LI-KD2

Related Skills

Analytical Skills, Collaboration, Continuous Improvement Mindset, Customer Engagement, Data-Based Decision Making, Group Problem Solving, Influence, Innovation, Product Design, Product Management, Product Performance/Improvement Monitoring, Relationship Management, Story Telling

Anticipated Posting End Date:

2026-07-11

Base Pay Range: $121,000/yr - $143,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

_____________________________________________________________________________________________________

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations