AVP, Service Operations Integration Lead

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

We are seeking a highly skilled IT Service Operations Integration Lead to join our team. The ideal candidate will be responsible for contributing to the planning, design, and implementation of technical architecture that supports LPL IT operations. This role entails collaboration with infrastructure engineering, security, and application architecture teams to ensure the efficient and effective operation of IT services as new capabilities are introduced. The primary focus for this position is on the technical aspects of operational implementation, ensuring that new capabilities adhere to current operational standards and providing recommendations for developing new operational standards when necessary. Additionally, this role will work with the CDAO team to develop operational AI capabilities to enhance issue detection (MTTD), reduce mean time to restore service (MTTR), and create automation to "self-heal" common IT service issues and problems. Furthermore, this position is part of the Service Operations leadership team and requires the candidate to engage in senior-level decision-making processes essential for the successful management of the organization.

Responsibilities:

• Design and implement IT operations architecture to support business objectives.

• Develop and maintain technical standards, guidelines, and procedures for IT operations.

• Collaborate with various departments, such as Infrastructure Engineering, Security Architecture, Application Architecture, and CDAO, to ensure the alignment of IT operations with business needs.

• Oversee the integration of new technologies into the existing IT infrastructure.

• Manage new deals and ensure the Production Services organization is well equipped to respond to increasing demand for operational services.

• Design new monitoring and SRE capabilities in collaboration with the SRE team to optimize the performance, availability, and reliability of LPL IT systems.

• Provide technical leadership and guidance to IT operations teams, ensuring Production Services leaders are fully informed, have opportunities to provide feedback, and can confidently sign off on new capabilities.

• Ensure compliance with industry standards and regulatory requirements.

• Participate in departmental audits of existing and new capabilities and associated operational processes.

• Engage with the Service Operations leadership team to plan, design, and manage the operational aspects of the Service Operations organization.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• This role requires the AVP, Service Operations Integration Lead to be in the office 3 days per week.

• Bachelor’s degree in computer science or information technology or comparable work experience.

• 5+ years of proven experience as an IT Operations technical leader or similar role.

• Strong understanding of IT operations, infrastructure, and architecture with proven data center operations experience for on-premises and cloud ecosystems (AWS, MS Azure, GCP)

• Experience with cloud computing, virtualization, and network management.

Core Competencies:

• Excellent problem-solving and analytical skills.

• Adaptable individual capable of multitasking and prioritizing workload in a fast-paced, occasionally high-pressure environment

• Ability to thrive in a collaborative environment that builds and fosters business partnerships

• Strong communication and interpersonal skills.

• Effective writing, presentation, and leadership skills

Preferences:

• Experience with IT service management (ITSM) tools and practices.

• Experience with SRE tool suites.

• Knowledge of cybersecurity principles and best practices.

• Familiarity with DevOps a