Area Manager - Project SEARCH/CCP/Cloud Institute

Job DetailsLevel: ExperiencedJob Location: San Diego County - San Diego, CA 92110Position Type: Full TimeEducation Level: High SchoolSalary Range: $74,095.00 - $74,095.00 Salary/yearTravel Percentage: Up to 50% Job Shift: DayJob Category: Nonprofit - Social ServicesAt Options For All (OFA), full-time employees are eligible for 100% COMPANY PAID medical, dental, and vision benefits. Qualifying dependents are eligible for 100% COMPANY PAID dental and vision benefits as well as 50% COMPANY PAID medical coverage. Coverage is effective on your first day of hire!

POSITION SUMMARY

The Area Manager is responsible for managing all aspects of Project SEARCH, Coordinated Career Pathways (CCP) program, and Amazon Cloud Institute.  

Reporting to the Director of Programs, the Area Manager is responsible for the performance, management and oversight of their assigned program.  Duties include hiring, supervising and developing frontline staff and case managers, managing program budgets to meet or exceed targets, cultivating successful relationships with internal and external stakeholders to maximize program efficiency, and ensuring a consistent brand of high-quality service delivery.

We encourage applications from all communities including black, indigenous, people of color, LGBTQIA+, women, neurodiverse, and people with disabilities.

ESSENTIAL FUNCTIONS

Client Management 

Develop and maintain excellent relationships with regional center personnel (including the Regional Center Community Resource Specialist), individual service coordinators, client care providers, and other program managers aimed at generating program referrals, determining program fit, and ensuring referred clients receive the highest level of care to meet their individual needs and goals.  
Refer questions to Director or other departments (i.e., Finance, HR, other programs and/or Referrals) as determined necessary and appropriate.  
SE Serve as a communication bridge between employment specialist at DOR/Regional Center and upper management 

Client Referrals 

Enter any referrals received directly into OFA’s client referral system.  

Answer questions and provide information to OFA’s Referral department for referrals made directly to the central Referral Department  

Client Intake 

Determine client eligibility and fit for the Program. 

Request and/or review client collateral and make the final decision about accepting clients into the Program, with advice from the Director when necessary.  

In coordination with Referral Department, ensure eligible clients are placed on the waiting list when necessary and appropriate.  

For accepted clients, schedule and hold initial Individual Service Plans (ISP), ensuring finalized ISP is in place, and that goals are established and communicated to Program instructors prior to client starting in Program.  

Ensure clients and care providers understand program expectations, including attendance and personal conduct requirements.  

Request/confirm that clients have received authorization to receive services, enter authorization data into the case management system and communicate authorization status to Finance team prior to client starting in Program. 

Client Experience  

Communicate promptly and professionally with care providers and/or clients when questions or concerns arise regarding client’s experience in the Program.   

Schedule and hold semi-annual, annual ISP meetings, and Interdisciplinary Team meetings as needed.  

Provide mentorship and advice to studio staff and/or directly intervene when client behavioral issues arise during program. Communicate with clients and/or their care givers as needed and create behavior management plans for clients and instructors to follow as needed.  

Review staff prepared Serious Incident Reports (SIRs) and submit to regional centers. Advise staff on mandated reporting duties, when Adult Protective Services must be called and ensure documentation is submitted within the required timeframe to respective agencies.  

Monitor and report client attendance at least on a weekly basis. Communicate with care providers and/or clients when attendance drops below what has been communicated as acceptable.  

Research and implement new community partnerships (volunteer sites and enrichment activities). 

Review client case notes weekly to ensure they have been completed by instructors properly and timely.  

Ensure quality of service delivery provided by direct reports via quality checks, observation, etc.  

Develop and consistently provide communication avenues for keeping staff and clients informed such as teams channels, email updates to clients, newsletters for clients, etc.  

Schedule staff to ensure proper ratios per program design.  

Complete client onboarding for Work Experience/Paid Internship Program. 

Complete PAFs for t