Director Product Management (Merchant)

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.  

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.    

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. 

About The Opportunity

We're seeking a Director of Product Management to lead our Merchant Success vertical, driving strategy and execution for Grubhub's portfolio of innovative Merchant products.  This includes enhancing the experience for our merchants, setting them up for success with the Grubhub platform.   The successful candidate will manage complex products, working with end to end teams across the business, engineering and other product pillars to deliver results.  

You will have direct responsibility for oversight and thought leadership of multiple product managers within the Grubhub organization. You will work closely with cross functional teams including engineering, marketing, data analytics, and design to develop and implement strategies that fuel merchant  growth and drive our business objectives.

Specifically this role will own how to evolve and innovate on the merchant ads strategy to drive acquisition, engagement and success of merchants within our evolving merchant marketing tools.  This area is high visibility and critical to company order and revenue goals.

The Impact You Will Make

• Help lead and set the company's strategic direction, defining and articulating new opportunities in close concert with executive leadership

• Create the vision and articulate the short and long term product strategy for your product team, ensuring alignment with the overall product roadmap

• Establish key performance metrics across all platforms, develop long term strategies and products to improve them

• Own the merchant success product and optimization strategies, ensuring delivery against key performance metrics

• Recruit, develop, train, and motivate high-achieving product managers based on Grubhub's company values

• Work effectively with VP and C-level stakeholders, adapting communication style and approach based on audience

• Execute strategy across teams to drive growth, partnering with Engineering, Marketing, Sales, and Operations
   

What You Bring To The Table

• 10+ years of experience in digital product management with at least 7 years building and managing teams

• 0 to 1 product development experience: proven track record building products from scratch in ambiguous environments

• B2B and B2C experience with ability to scale growth through product led strategies without heavy sales reliance

• Startup experience and/or ability to thrive with changing priorities and ambiguity

• Bachelor's degree preferred; MBA is a plus but not required

• Large-scale e-commerce platform experience with A/B testing, data analytics, and SQL proficiency

• Executive collaboration with C-level stakeholders across functions, with clear communication that builds trust across hierarchies

• Hands on leadership style: able to drive execution directly while building and scaling teams

• Strong customer empathy with track record of building customer-centric products

• Proven ability to influence without direct authority and communicate clearly across functions

• Strong decision-making capabilities and proven ability to develop financial plans
   

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration